We have a card on file failed to make a payment cause there is no money on it. Says there is an active subscription on the card and there is no subscription in either phone that says it’s being charged for. Why is there no way to stop this payment and remove said card and be able to get more apps free at that to add to phone plz help
iPhone 8 Plus, iOS 16
I assume you have reviewed your Purchase history and Subscriptions:
Subscriptions and Billing - Official Apple Support
If you are still unable to find the charge, then contact Apple directly:
Contact Apple for support and service - Apple Support
What was the description of the charged that failed to process?
Since the card failed to process the charge, it is no longer a valid payment method. Even if you are able to remove the card, you will most likely still need a valid payment method on file in order to download any apps, even if they are free. You won't be charged to download the free apps, but the valid payment method will still be needed in case you choose to use an in-app purchase that the app offers.
I assume you have reviewed your Purchase history and Subscriptions:
Subscriptions and Billing - Official Apple Support
If you are still unable to find the charge, then contact Apple directly:
Contact Apple for support and service - Apple Support
What was the description of the charged that failed to process?
Since the card failed to process the charge, it is no longer a valid payment method. Even if you are able to remove the card, you will most likely still need a valid payment method on file in order to download any apps, even if they are free. You won't be charged to download the free apps, but the valid payment method will still be needed in case you choose to use an in-app purchase that the app offers.
No subscription in iPhone and card being charged, wont allow me to get any more apps
