when I reset my Apple ID password I get message that told This Apple ID is not active.

You need to have Apple reactivate the account. Please contact official Apple Support for help with an "inactive" Apple ID. The people responding on this forum are Apple product users like yourself and cannot do anything with your account.

To reach Apple Support:

1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005

2. Select: Disabled Apple ID

3. Select: ”The Apple ID is not active" alert

4. Select: “Continue”

5. Select a chat or telephone call option.

or by telephone at one of the numbers in this support article --> Contact Apple for support and service - Apple Support

If your Apple ID is not active please Contact - Official Apple Support to get further support on reactivating your Apple ID