My iPad Air (it’s a 5th Gen) is suddenly dull, despite it being 100% and the auto brightness is off. What do I do?

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Level 1

4 points

My iPad Air (it’s a 5th Gen) is suddenly dull, despite it being 100% and the auto brightness is off. What do I do?

I am a digital artist. I use procreate and IbisPaint. I specialize in very vibrant, 90s aesthetic kawaii art style that requires me to have accurate colors. Suddenly, my iPad is duller than my iPhone despite being in full brightness, the contrast is on, the auto brightness is off, and I updated the software for the IOS. I tried everything and even restarted it but nothing. What do I do? I need my iPad for my job.

iPad Air, iPadOS 17

Posted on May 23, 2024 8:33 AM

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Answer 1

ProustGiulio

Level 10

208,163 points

May 23, 2024 8:49 AM in response to CursaBunny

We, just users like you, cannot diagnose that kind of issue remotely, sorry.

If you didn't change any settings, and if you already tried (to no avail) a forced restart of your iPadAir 5th gen, using these gestures:

"In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the power button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included)" , it could be a hardware failure (screen? display subsystem? other internal component?) and I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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