Mail drops rules and signatures every time I restart mail

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Level 1

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Mail drops rules and signatures every time I restart mail

I'm running an M2 MacBook Air with OS Venture 13.4. Each time I start mail, it drops the signatures and rules I established previously. This is very frustrating. I see this problem was identified in 2022 and it is now 2024 and I have seen no solution in the Apple discussions.

MacBook Air 13″, macOS 10.12

Posted on May 23, 2024 1:38 PM

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Answer 1

6x6

Level 6

12,194 points

May 23, 2024 4:45 PM in response to Jake Eagle

Hey there,

Please try this :

Leave Mail.
Open System Settings.
Click your name (top left).
Click iCloud.
Click "iCloud Drive" (This is the important part.)
Click "Apps synchronizing with iCloud Drive".
Disable Mail.
Click Done.

Once this is done, open Mail and create your signatures and rules. Quit and reopen Mail to verify that they are still present. If so, restart your Mac and check again for their presence.

If everything seems normal, resume steps 1 to 8 but, this time, activate Mail in step 7.

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