User profile for user: John Bonn
John Bonn Author
User level: Level 1
61 points

Mail - Lost Signatures & Rules on my Mac Pro

Running Monterey 12.7.3 on my MacPro (Late 2013) (Unable to install a later OS on this Mac)

Mail v 16.0

All my Rules disappeared along with 4 Signatures

Unable to recover.

Re-installed the MacOS using Recovery Boot ( Restart - ⌘ + R)

Had to recreate the Rules & Signatures

2 weeks later, both Rules & Signatures disappeared again.

As Mail is included in my iCloud backup, Rules & Signatures also lost on my MacBook Pro.


Any way to prevent this from recurring?


[Re-Titled by Moderator]

Mac Pro, macOS 12.7

Posted on Feb 17, 2024 10:26 AM

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10 replies
User profile for user: BDAqua
BDAqua
User level: Level 10
251,329 points

Feb 17, 2024 5:15 PM in response to John Bonn

Two big possibilities for explaining your problem...


Disable syncing Mail at least via iCloud...


Uninstall CleanMyMac per their directions , then run etrecheck again to see what chaff it left...

On CMM…

iMac scrolling impossible with Monterey - Apple Community

mystery startup items - Apple Community

https://discussions.apple.com/thread/251370955?answerId=252661013022#252661013022

https://discussions.apple.com/thread/251442443?answerId=252814053022#252814053022

https://discussions.apple.com/thread/251464557?answerId=252841819022#252841819022

https://discussions.apple.com/thread/251889446?answerId=253629452022#253629452022

https://discussions.apple.com/thread/254928483?answerId=259184338022#259184338022


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User profile for user: BDAqua
BDAqua
User level: Level 10
251,329 points

Feb 17, 2024 10:59 AM in response to John Bonn

Start with this...


Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes or more.


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.


Try one of these two…

You can use Drive DX to possibly get a better view of Drive health…

https://binaryfruit.com/drivedx


Thanks to Jack-19…


It may be wise to run SMART Utility to check the drives' health.

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User profile for user: John Bonn
John Bonn Author
User level: Level 1
61 points

Feb 18, 2024 11:41 AM in response to John Bonn

Update:


After Safe Reboot followed by normal Restart, I opened Mail --> entered a new Signature


Closed & reopened Mail --. New Signature had disappeared.


Entered new rule --> entered new signature --> Closed Mail --> Reopened Mail --> both new rule & signature disappeared.


This has to be MacOS or Mail bug. Did not open Clean My Mac or any other app.


Appreciate any guidance.

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Mail - Lost Signatures & Rules on my Mac Pro

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