I asked for a refund for hundreds of dollars made by my minor niece and was told it “doesn’t meet the conditions for a refund.” What exactly does, then? This is the most incredibly frustrating ordeal I’ve ever gone through with company who won’t even talk to its customers, but sends them to a website that gives them a non-answer with notification from a “no-reply” email. I regret ever doing any business with this company.
this is not a fun situation, and the charges are just part of this.
This is a security breach. A breach that was seemingly allowed, too. And if that access was allowed, that then means you own whatever charges were made by the authorized user. Same as loaning out a credit card.
Little people routinely cause issues for their less IT-experienced and more trusting relatives too, whether by deleting files or mail messages or messages conversations or precious photos, or by canceling subscriptions, changing various device settings, swiping various saved passwords, adding backdoors such as adding another trusted telephone number (particularly if they have the Apple ID credentials, see “swiping passwords”), and yes, by spending money on stuff.
The little people are often quite good at all of this.
All sorts of mayhem.
I’ve cleaned up a few of these, and these too often get messy.
Start here, if you want to continue to risk allowing device access:
Or better still, change the device passcode, change the Apple ID password, re-secure the iPhone or iPad or Mac, and don’t allow the little people onto your devices.
Bad stuff can and variously will happen with “loaned” devices, up to and including physical destruction. I’ve met several cases where the little person just stomped / threw / bent the device. Other cases where the little person cleaned out photos and then cleaned out deleted photos album rendering those photos unrecoverable, and too often with no separate backups.
If you only used the online refund request use the Support link at the top or bottom of this page and navigate to a live support person.
But Apple probably thinks that you should have caught the charges before they reached hundreds of dollars. Every purchase generates a receipt to your Apple ID email address, and your card issuer should also post all charges immediately. I get a text for every purchase I make on any credit card these days, within seconds after the charge posts. I have caught fraud that way several times. If you don’t have this feature from your issuer see if you can add it.
Titania75 wrote:
I asked for a refund for hundreds of dollars made by my minor niece and was told it “doesn’t meet the conditions for a refund.” What exactly does, then?
Although no one here in this user-to-user forum could say for certain, I have gathered a few things from previous posts. The issue here is that you're disputing what, from Apple's perspective, is a legitimate purchase. It's considered a responsibility of the user to either keep their phone/iPad locked or to restrict purchasing. It's a tough lesson.
Apple evaluates each refund request on a case-by-case basis. The most common reason why Apple may decline to grant you a refund is if you used the app for an extended period of time before requesting the refund, they know when exactly you get that subscription and why after certain time people request a refund that’s why they declined the refund request
Thank you for those resources. Access was NOT allowed. There was a passcode on the phone (there's now a new one that I've been changing daily, which is very hard on my brain), but she must have seen me enter it at some point. She was taking it while I was working (I work from home) and when I was sleeping. I will definitely have charge alerts frommy credit card now, but as you say she'd probably have deleted them. I'm just beside myself.
You’d think on that case-by-case basis they’d evaluate based on the detailed circumstances of the case that were shared, or give a reason or an email or a conversation.
What exactly are “conditions for a refund?”
