Since iOS 17.5.1 update, Bluetooth no longer works and iPhone 11 Pro overheats. 😠

Following the latest iOS 17.5.1 update, my iPhone 11 Pro has:

  • started overheating, and
  • the Bluetooth won't connect to my car, Alexa Echo or other devices.

My phone gets really hot when Bluetooth is on as it's constantly scanning for devices to connect to.

To connect, I have tried pairing, forgetting, repairing, resetting phone and all devices etc but nothing works.


I did manage to connect to my old wee Juice SoundSquare speaker for all of 5 seconds but it just keeps crashing out.


My daughter's iPhone 14 meanwhile has no issues and continues to work ok across all devices.


My iPhone is in excellent condition. It has not been dropped or bashed nor has anything changed - accept for the iOS update. I felt pressured into buying more (2TB) Apple memory because of this and have just back up the phone.


Can any one suggest a fix as I can't afford a new phone due to cost of living crisis. 😭


Apple Support did run remote analytics but could find nothing wrong. Suggested I wipe the phone.

iPhone 11 Pro

Posted on May 25, 2024 5:03 AM

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Posted on Aug 1, 2024 3:53 PM

I am happy to be able to report that I have been able to regain control of Bluetooth on my iPhone SE3 and successfully connect and use my AirPod 2 earbuds.


A colleague on another forum suggested that one of my paired Bluetooth devices may be the cause of the problem. He advised me to delete all of the paired devices using Settings/Bluetooth. Unfortunately, I could not access the device list because it was not visible there. In fact, when I tried to turn-on Bluetooth to see if I could access the list, Bluetooth began cycling again. But instead of On/Off it was simply trying to turn-on continuously without actually doing so. It also appeared that the battery-drain issue was back. . .


As I was preparing to perform a wipe and restore of the iPhone (without using my data backup), I stumbled upon something that reminded me of the Bluetooth toggle available via Control Panel. I continued reading some of the related online search hits when I found an article that said that the Bluetooth toggle does not actually turn-off Bluetooth, it disconnects all of the devices that are attempting to use the feature. That was news to me.


So I used the toggle and then went to Settings/Bluetooth. The device list was visible for the first time since the problem began and I deleted the AirPods and 3 Bluetooth speakers. I was also able to turn Bluetooth Off/On. I then re-paired the Airpods and for the last couple of hours, Bluetooth has been working normally.


I think that the AirPods was the only device trying to use Bluetooth since the speakers were either unused or out of range since the problem began. The AirPods are usually my computer desk when not in use.


I doubt that this actually fixes the bug that causes the symptoms that I've experienced. But at least it gives me some control should it occur again. At least I can (hopefully) stop the accelerated battery-drain problem that added insult to injury when combined with being unable to use any Bluetooth devices.

58 replies
Question marked as Top-ranking reply

Aug 1, 2024 3:53 PM in response to J9Apple

I am happy to be able to report that I have been able to regain control of Bluetooth on my iPhone SE3 and successfully connect and use my AirPod 2 earbuds.


A colleague on another forum suggested that one of my paired Bluetooth devices may be the cause of the problem. He advised me to delete all of the paired devices using Settings/Bluetooth. Unfortunately, I could not access the device list because it was not visible there. In fact, when I tried to turn-on Bluetooth to see if I could access the list, Bluetooth began cycling again. But instead of On/Off it was simply trying to turn-on continuously without actually doing so. It also appeared that the battery-drain issue was back. . .


As I was preparing to perform a wipe and restore of the iPhone (without using my data backup), I stumbled upon something that reminded me of the Bluetooth toggle available via Control Panel. I continued reading some of the related online search hits when I found an article that said that the Bluetooth toggle does not actually turn-off Bluetooth, it disconnects all of the devices that are attempting to use the feature. That was news to me.


So I used the toggle and then went to Settings/Bluetooth. The device list was visible for the first time since the problem began and I deleted the AirPods and 3 Bluetooth speakers. I was also able to turn Bluetooth Off/On. I then re-paired the Airpods and for the last couple of hours, Bluetooth has been working normally.


I think that the AirPods was the only device trying to use Bluetooth since the speakers were either unused or out of range since the problem began. The AirPods are usually my computer desk when not in use.


I doubt that this actually fixes the bug that causes the symptoms that I've experienced. But at least it gives me some control should it occur again. At least I can (hopefully) stop the accelerated battery-drain problem that added insult to injury when combined with being unable to use any Bluetooth devices.

Aug 1, 2024 3:58 PM in response to MisterMojo

I am happy to be able to report that I have been able to regain control of Bluetooth on my iPhone SE3 and successfully connect and use my AirPod 2 earbuds.


A colleague on another forum suggested that one of my paired Bluetooth devices may be the cause of the problem. He advised me to delete all of the paired devices using Settings/Bluetooth. Unfortunately, I could not access the device list because it was not visible there. In fact, when I tried to turn-on Bluetooth to see if I could access the list, Bluetooth began cycling again. But instead of On/Off it was simply trying to turn-on continuously without actually doing so. It also appeared that the battery-drain issue was back. . .


As I was preparing to perform a wipe and restore of the iPhone (without using my data backup), I stumbled upon something that reminded me of the Bluetooth toggle available via Control Panel. I continued reading some of the related online search hits when I found an article that said that the Bluetooth toggle does not actually turn-off Bluetooth, it disconnects all of the devices that are attempting to use the feature. That was news to me.


So I used the toggle and then went to Settings/Bluetooth. The device list was visible for the first time since the problem began and I deleted the AirPods and 3 Bluetooth speakers. I was also able to turn Bluetooth Off/On. I then re-paired the Airpods and for the last couple of hours, Bluetooth has been working normally.


I think that the AirPods was the only device trying to use Bluetooth since the speakers were either powered-off/unused or out of range since the problem began. The AirPods are usually my computer desk when not in use.


I doubt that this actually fixes the bug that causes the symptoms that I've experienced. But at least it gives me some control should it occur again. At least I can stop the accelerated battery-drain problem that added insult to injury when combined with being unable to use any Bluetooth devices.


I hope that this info helps others who have been stymied so far in their attempts to mitigate similar Bluetooth woes.

Jun 8, 2024 11:41 AM in response to J9Apple

What car do you drive? My car is a 2015 VW and I've been having these exact same issues with bluetooth since 17.5.1. I know quite a few things about cars, so I was pretty confident I could fix my car's bluetooth myself, but after multiple hours of work and fully rewiring parts of the electrical harness, it still wasn't working. Took it to a VW dealership and they told me I had already tried everything they could have thought of and the only option to fix it would be to replace the whole entertainment system. Then I saw people saying they've been having the same issue after updating to 17.5.1.


I'm a computer scientist by trade so looking at the technical side of things, I suspect the iOS update impacted the phone's backwards compatibility with older bluetooth versions. In 2015, the most recent bluetooth version was 4.2. Currently it's 5.3, and while bluetooth is supposed to be compatible with all prior versions, I'm suspicious that the iOS update is interfering.


So, if you don't mind me asking, what year is your car? If it's 2020 or prior, my theory could be correct.

Jun 2, 2024 8:54 AM in response to J9Apple

I’m having similar problems with my iPhone 15 Pro Max after updating to 17.5.1 yesterday. Bluetooth is no longer able to play audio using my car as output device.


The connection is made but no audio is transmitted. When using Apple Music it seems that it tries to switch audio device several times (pausing and playing), but stops completely after a few tries.


This looks like a regression impacting several users.

Jun 29, 2024 2:57 PM in response to SravanKrA

With all due respect, your response (which is stating the obvious while ignoring all of the evidence) is not very helpful. If restoring an iPhone from a backup reverted it to its previous iOS version, then it would probably prove to be useful in this situation. And we know that restoring an iPhone as "new" installs the current iOS version, so again it is not helpful. If restoring from a backup fixed the issues, then we have would have seen multiple posts to that effect.


When so many people report the same issue immediately after an iOS upgrade, it is logical to assume that the upgrade is the likely culprit. Since there are so many hardware, software and configuration variations represented in the affected user base, it is unlikely that it is caused by iPhone settings that were working fine prior to the iOS upgrade.

Jul 5, 2024 2:04 PM in response to UjsW8nC

Yes, downgrading to the previous iOS version would be a great option if Apple would make it possible to do so. . .


Yesterday I spent the better part of an hour on the phone with two different Apple lowest-tier tech support reps. My first call was disconnected after 40 minutes with the first tech named "Jasmine" who ran through several trouble-shooting checklists and finally ran a remote hardware test. She had told me that she would call me back if we were disconnected but she never did. Could it have something to do with it turning 5pm in Atlanta? (I'm on the west coast.)


The second tech said that the hardware test found something wrong with Bluetooth on my iPhone SE3. Since the closest Apple Store is 300 miles away, my options are to ship the phone to Apple or take it to Best Buy or a local Apple reseller. And since my 2 year old phone is not warrantied and she assumed that the issue is hardware-related, it probably means having to purchase a replacement SE or "upgrading."


She offered to transfer my call to a local repair option to schedule an appointment. I asked for a specific Apple reseller which was on her list and she agreed to do that. The phone rang and then I was instantly on hold (with no greeting but there was terrible music) for around 5 minutes.


Then a woman came on the line and said "First thing, what is your name?" There was a pause and I started talking but there was more silence. . . Suddenly she was back asking me "What is your name again?" She hadn't heard anything I said because I had been on hold again while she checked their records for my name.


I told her my name again and she said she couldn't find it, which was odd because I have done repair business with the Apple reseller I had requested. Then she asked "Have you never been to this Best Buy store?" Not as a Geek Squad repair customer, no. . . I then thanked her for her time and hung-up.


I am currently considering my options, such as they are. . . LOL

Aug 28, 2024 10:22 AM in response to Katana-San

Sorry for late reply. An Apple Tech Advisor looked into this issue for me and even his hard reset couldn’t fix. He was unable to explain why Bluetooth suddenly stopped working immediately after the iOS 17.5.1 update. So having honestly tried every trick in the book I’m a very disappointed and disillusioned soon to be ex-Apple customer. Bluetooth is a fundamental function of the smartphone. Shocking that Apple can’t or won’t roll out a fix faster when they get it wrong.

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Since iOS 17.5.1 update, Bluetooth no longer works and iPhone 11 Pro overheats. 😠

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