Frequent crash Mac mini M2 Pro

Question

Level 1

10 points

Frequent crash Mac mini M2 Pro

I've just bought my new Mac mini with the M2 Pro chip. I've hooked it up to my Studio display , Logitech keyboard and mouse. Nothing too fancy. Today I've experienced random crashes, about 5-6 times. My first thought was to do a hardware test (reboot, use the control-D thing, run the hardware test). No issues. Then I decided to do a full reset of the machine. That didn't fix it either. I wasn't smart enough to save an error log, but I did notice several people on the forum complain about similar issues.

I was wondering if we've figured out what is going on yet, and what to do about it. For reference, this happens when I'm using the mini normally (whatsapp, browsing, editing a spreadsheet).

Posted on May 25, 2024 11:47 AM

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Answer 1

Allan Jones

Level 10

81,966 points

May 25, 2024 6:41 PM in response to bvangils

Did you install any anti-virus, so-called "cleaning" app,s or a client-side VPN?

If you want a data-driven evaluation in this setting where we can neither see nor touch your computer, please post an EtreCheck report. We can quickly and within the limitations of these forums help you determine what issues are at play without our playing a protracted game of "20 Questions" with you that could go on for days.

EtreCheck Pro is available here:

https://etrecheck.com/index

The free version will do nicely for this purpose, although the app is worthy of our financial support.

We can see hard data about drive performance, software issues and interferences, and RAM usage. Etrecheck is the development of a long-serving and trusted ASC contributor. It is a reporting app, not a "fix-it” app, expressly for displaying information in these forums to help us help you remotely. It will not reveal any personal or secure information.

Please see this excellent user tip on how to post long text reports like EtreCheck's into a forum response:

How to use the Add Text Feature When Post… - Apple Community

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Answer 2

bvangils Author

Level 1

10 points

May 27, 2024 1:48 AM in response to woodmeister50

Alas, no dice. For a little while it seemed that that fixed it. It didn't: it still crashes frequently. I'm now calling apple to have the mac mini replaced. I've had it for 2 whole weeks. This shouldn't happen :-/

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Answer 3

May 26, 2024 5:07 AM in response to bvangils

It appears you have some sort of touch screen device:

WingCool Inc. - TouchScreen

Remove it and any drivers and see if the kernel panics continue.

The fact that the kernel panics happen and a different operation is taking place each time it happens tends to indicate that it is not a specific app that is the cause. It could be some driver or background processes that is causing a conflict. Try the above as a starting point and go from there.

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Answer 4

bvangils Author

Level 1

10 points

May 25, 2024 11:49 PM in response to bvangils

etrecheck report

I performed the EtreCheck test. At the bottom I see the kernel panics on various cpu's. Other than that I'm not sure how to interpret this.

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Answer 5

bvangils Author

Level 1

10 points

May 25, 2024 11:16 PM in response to Allan Jones

Hi Alan. Thanks for the suggestions. No anti virus or vpn. I may need the latter in the future. I will install etrecheck and post results when I have another crash.

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Answer 6

bvangils Author

Level 1

10 points

May 26, 2024 6:15 AM in response to woodmeister50

I didn’t install any specific drivers. I will unhook the secondary screen and see what happens. Thanks for the suggestion. I will post an updates once I’ve had time to play with this.

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