iPad - scrolling between screens on the home screen is not working

My apologies if a full explanation of the available gestures, ensuring that differences between gestures used for the iPad touch screen and trackpad were understood, missed the mark.

As I sit here using an iPad with a trackpad, I certainly have no difficulty switching between Home Screens using the two-finger swipe gesture (or a single finger with the iPad touch screen). Presumably you are not having other difficulties with swipe gestures - and as such won't have a hardware problem.

If the iPad is not operating as expected, taking a methodical approach to addressing the problem, try a forced-restart of your iPad - as this will often clear an isolated software issue:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

1. Press and quickly release the volume button nearest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button.
4. When the Apple logo appears, release the top button.

If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support

When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings

If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Should the problem remain unresolved, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

Hefren wrote:

I am referring to a new iPad Pro 13” M4. When outside of the apps, when scrolling with two fingers on the pahic keyboard, the scrolling will stop working as soon as I click on any app or on the screen itself. The scrolling stops working between the home screens , not inside the apps. It is not the Magic Keyboard problem, because I tried a Mac Magic Trackpad and the same happens as long as I “click”. Once clicked, it stuck , unless I touch the screen or hold and drag with the trackpad instead of scrolling.

Your iPad is likely operating as expected.

When using a Magic Trackpad to switch between open Apps, you use a three-finger (not two-finger) swipe gesture.

The two-finger swipe gesture is still used to switch between Home Screens. The two-finger swipe is also used within Apps; for example, the two-finger left and right swipe gestures in Safari are equivalent to the back and forward page keys.

In summary, in some cases the swipe gestures used with a trackpad differ to those used with the iPad touch screen - as detailed within the iPad User Guide:

Learn basic gestures to interact with iPad - Apple Support

Trackpad gestures for iPad - Apple Support

To be fair…those basic suggestions are the exact first things Apple will guide you through when troubleshooting. While it is basic it’s not something that every user tries before posting. So it’s not treating anyone like they are idiots. Especially if the original post never mentions any troubleshooting steps attempted. I assume you’re implying that you did try the basic usual steps already with no success….curious if this has been occurring since day 1 for you or if you noticed it after one of the most recent updates.

Sounds like you are dealing with a poorly trained Genius Bar that doesn’t know the products well yet (especially if they aren’t aware that you can check cycle count on the devices now). Although this isn’t a part of your issue the person that suggested you switch users (which I doubt would have helped anyway) wasn’t wrong in the ability to do so if you have a MDM and your organization set up Managed Apple IDs….that would be Shared iPad. But not sure they assumed that was your setup.

And I will say something on the other side of comments on here. Just like you mentioned the annoyance you get from seeing basic responses as if people were being treated as idiots it’s sometimes equally as annoying when some users will post basic questions that are easily addressed by looking at the easily accessible and searchable user manual for their device or typing the issue in the search bar of the Apple Support site. Not the type of issue you are having but really basic questions that get asked repeatedly…and then don’t want to go to the link provided that gives them instructions for what they are asking. We’re all users on here though so I can get the frustration from both sides. But I digress.

I would definitely take both the iPad and the Keyboard in to the local store (assuming they have the inventory in stock to exchange them both) and if possible check to make sure everything works as expected while you are there to avoid getting home and having the same issue. This is assuming for whatever reason they can’t determine a fixable cause. I don’t have the Magic Keyboard (skipped it this time) so I can’t say if this is possibly a bug that you have to wait for an update to or if you managed to get a faulty device (either the keyboard, the iPad…or both). Hopefully it can be resolved easily with exchanges versus it being a software bug.