I bought an Apple gift card yesterday, which says "Arrives within 1 hour by email" and it still says that now and I didn't receive it. I tried calling support, but they are apparently closed, and there is no chat option in the sales department.
Additionally, there is no cancellation option on the website. What should I do?
Please review the information in the Apple Support article I linked below.
>>Resend a gift
If the recipient can't find the email with the redeem button, you can resend the gift.
How to resend a gift from your iPhone or iPad
Gift apps, media, and more from Apple - Apple Support
On a side note Apple Support is 24/7 365. If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support article below.
Contact Apple for support and service - Apple Support
Please review the information in the Apple Support article I linked below.
>>Resend a gift
If the recipient can't find the email with the redeem button, you can resend the gift.
How to resend a gift from your iPhone or iPad
Gift apps, media, and more from Apple - Apple Support
On a side note Apple Support is 24/7 365. If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support article below.
Contact Apple for support and service - Apple Support
Try this link,
Contact Apple Gift Card Support
It’s odd it’s redirecting you to a store because they’ll redirect you back to Gift Cards. A store can’t resolve this.
I just checked and current wait times are less than 2 minutes.
If you’re having issues with phone support, try the Chat and just explain the situation.
The 1-800-MY-APPLE is the phone number for sales. It’s not closed. Those are your options.
1- It's not in the Media & Purchases because it's stuck in "Processing" stage. So Resend is not an option
2- I'm outside US but I've bought from the US store because my account is a US account. 1-800-MY-APPLE directs me to local store which is closed.
I've already contacted support, they keep saying they're transferring me to "sales team" who would resolve the issue. But the next person says they're not the sales team and conversation ends there they sending me to step 1 everytime. So this path doesn't work.
Also this link requires an activation code. I don't have any code other than the order number because it's stuck at processing stage.
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It is closed, why would I lie here in a community forum seeking for help. I'm having issues with both phone and chat support because of my situation I've explained.
What country are you in?
Didn't Recieve Gift Card - Arrives within 1 hour by email
