RANDOM SHUT DOWNS ....HELP!!!! MacOS needs to be reinstalled? Startup disk or recovery key???

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RANDOM SHUT DOWNS ....HELP!!!! MacOS needs to be reinstalled? Startup disk or recovery key???

If I hit recovery key, then when prompted to enter administrator password, I hit the back button, it brings me to the login screen and allows me to sign in. Everything works fine from there..... Unless, I let the computer "sleep", then it shuts down. When I log back in again, it will tell me the computer shut down unexpectedly. It does this over and over if I don't keep moving the mouse and prevent it from sleeping. Once and a while, when it goes to sleep, it'll ask for the recovery key again. I just can't stop if from shutting down.

And yes, I've already closed all applications ans tried to reboot and shut down. That hasn't helped.

Posted on May 27, 2024 7:03 AM

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Answer 1

May 27, 2024 7:22 AM in response to jessroth10

'Recovery- KEY' is NOT the same as Recovery. Recovery-KEY which is used when your Mac is lost and you remotely lock it. The recorded (on paper) Recovery-KEY is used to unlock it when found.

Recovery is the minimal macOS (built into modern Macs) that supports one-at-a-time operation of Utilities like Disk Utility and Installer, and can help you re-download and re-install MacOS.

is the battery fully charged?

Please connect the charger and get the battery more fully charged, if so equipped. Recovery will require the power adapter be connected to make substantial progress.

¿what model and model-year is this Mac?

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Answer 2

Jun 10, 2024 12:08 PM in response to Jesschain10

the version of macOs needs to be re-installed. you use recovery to do that, and it requires your admin password to do anything.

You have a modern Apple-silicon M1 Mac, and running Sonoma (slightly older than latest version).

So if you want to use your computer, connect the power adapter, choose (Recovery) or choose Command-R at startup, enter your Admin password ,and re-install MacOS, just as instructed.

By design, a re-install of same version of MacOS does not disturb User files or User-added Applications. But over 350,00 system files will be re-written.

when possible, it is prudent to have on hand a trusted backup of all your files in case something goes wrong. when your Mac is working again, that should be a top priority. obtain an external drive at least as large as what you need to save (preferably 2 to 3 times as large) and use the built-in Time machine to make you a backup automatically. "It just works."

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