Assistance with Ongoing Issues with MacBook Pro 13" M1

anat131 wrote:

Below is my story short..

I purchased my MacBook Pro 13" M1 on March 8, 2021. In 2022, the Touch Bar stopped working. iDigital, the official repair lab in Israel, said I could continue using it without fixing the Touch Bar.

In September 2023, my MacBook completely stopped working. iDigital suggested replacing the Touch Bar for 3500 NIS (about 1,000 USD) but wasn't sure if it was the real problem. Apple Support in Israel handled the issue, and Apple paid for the repair.

On May 12, 2024, the display stopped working. iDigital confirmed there was no physical damage or water spill and suggested replacing the display for 3500 NIS again.

I

believe my MacBook had a manufacturing defect from the start, causing multiple hardware failures. This is my first M1 MacBook, but I've used many MacBooks over the years without these issues. I have many Apple devices at home, and none needed repairs when used properly.

I'm looking to contact Official Head office Customer service in US.

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support

Contact Apple Support

Contact - Official Apple Support

Consumer products, their warranties, and their extended warranties work in a predictable way.

Warrant-able implies, but does not guarantee, High Quality:

Consumer product makers build high quality products. You can tell because the manufacturer is willing to stand by their products and repair or replace them (but only for defects in materials or workmanship) at manufacturers expense for a stated warranty period.

For Apple Macs in most countries, that period is one year. That is the total responsibility Apple or any manufacturer has to you under law. Assumptions about additional responsibility of Apple or any other consumer product-maker's products working longer than the warranty period are not accurate. The amount you paid for the product has no bearing on this. The rules are the same for a car costing US$20,000 or more.

Electro-mechanical devices fail at random, arbitrary, and capricious times.

The most frequent reason for most failures is 'just because'.

Your specific failure is most likely caused by an advanced scientific principle called ...

... 'bad luck'.

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If you want a really substantial lesson how this this works (or more precisely how this stops working) own an older used automobile.