Device Replacement Prices

The current predicament I find myself in is rather perplexing. Despite being enrolled in insurance coverage through my carrier, T-Mobile, I encountered an issue where my device's screen cracked recently. Regrettably, resolving this matter has proven to be quite challenging due to the stringent policies implemented by Apple. To expedite the replacement process, I am required to pay $107 for express replacement, in addition to placing a $1000 hold on my account. This protocol appears to lack a logical foundation, as it necessitates the accumulation of significant funds merely to facilitate the repair of my device, leaving me with the impractical option of continuing to utilize a damaged phone until the requisite funds are available. I respectfully implore Apple to reconsider the fairness and practicality of this policy.

iPhone 15, iOS 17

Posted on May 29, 2024 9:26 PM

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Question marked as Top-ranking reply

Posted on May 29, 2024 9:40 PM

FYI - You are not speaking to Apple in this community forum. The readers of your post are members of this community just like you are. You can provide product feedback directly to Apple here 👉 Product Feedback - Apple 


Axel F.

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Device Replacement Prices

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