I have lost the people and pets menu item on the photo app

The people and pets menu item has been lost. I have been workin one it for weeks and suddenly it is gone.

I am on a Mac mini using os 14.5. is there aw way to restore from my backup and remove them/.

I have downlo9aded a new copy of the os and that didn't correct things

Thanks

Mac Pro (2019)

Posted on Jun 1, 2024 12:36 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 2, 2024 10:53 AM

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


5 replies
Question marked as Top-ranking reply

Jun 2, 2024 10:53 AM in response to DanMccarter

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I have lost the people and pets menu item on the photo app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.