Since updating to iOS 17.5.1 I have no service!

I updated my iPhone 13 two days ago and since updating my phone has no service. I tried a couple of different SIM cards… nothing. Followed all instructions online… nothing!

does anyone have any ideas? There’s no apple stores near me and my mobile provider are saying they can’t do anything as it’s not an issue with the sim.. HELP!

iPhone 7, iOS 12

Posted on Jun 3, 2024 12:13 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 3, 2024 5:06 AM

I've experienced similar issues with my iPhone 12 using iOS 17.5.1, where it wouldn't connect to the network and showed 'No SIM' in the settings, even though my other eSIM number worked fine. I tried various fixes, including removing and cleaning the SIM and slot, using a different SIM, performing a hard reset, and resetting all network settings. Each time, the SIM would work temporarily before dropping out again.


I even switched carriers, hoping to resolve the issue, but the problem persisted. Eventually, I switched to an eSIM with my carrier, which "fixed" the issue but wasn't ideal since I couldn't use my other eSIM simultaneously. Additionally, I faced another problem where I couldn't activate iMessage with my new carrier after porting my number.


What finally seems to have worked is turning off and deleting my NordVPN app. This allowed me to activate iMessage with my new carrier, and the other SIM card started working. After reinstalling and reactivating NordVPN, the SIM and network are still functioning for the past day. 


I believe there's a software glitch in the latest 17.5.1 update, as I hadn't encountered any issues with my SIM card before. Hope this feedback helps!"

44 replies

Jun 8, 2024 5:12 PM in response to SravanKrA

If only one network provider’s service lost on iPhone (assume there are no other serious bugs that can only solved by reset device) after update to 17.5.1, then it makes sense that the problem may is network provider. But now since there are many discussions that people with different network providers said they lost service after updated to 17.5.1, then it is clear that it is a new serious bug introduced by Apple, this is even not count other new serious bugs (like App Store unable restore in content restriction settings).


I just feels that mostly all systems around the world include iOS just all followed Windows’s trend: adding new features and fix previous bugs to enhance user experience, but also adding multiple bugs at the same time.

Jun 11, 2024 11:48 AM in response to SravanKrA

I had the same issue on my iPhone 14. With as many complaints on the update of iOS and considering there were no issues with the iPhone before the update I would consider it was the update that created the issue. I had a diagnostic test and was told it must have had problems before the update. I don’t agree. I had to replace my very expensive phone with another very expensive phone.

Jun 12, 2024 1:13 AM in response to Jaydeamandaa

i have the same problem, it occurs few days after updating to 17.5.1. previous it was perfectly fine until the update. i cant receive any signal. device not reading my sim card. i have try network reset and factory reset but the problem still persists. have bring the iphone 14 pro max to authorized dealer and they suggested me to inspect phone for the problem, which will cost for me around 25 usd. they also suspect motherboard problem and the cost for motherboard around 700 usd ++. This is totally unacceptable as my phone have not been any damaged or accident, just after the update the problem happen. fyi ive tried my sim card on others phone and its working perfectly. this is frustrating. any update or reccomend here since the phone already out of warrranty.

Jun 25, 2024 7:24 AM in response to Jaydeamandaa

since my husband and i updated to ios 17.5.1 we have no cell service in the house. at first we thought it was his phone, since I was gone for a week. so he bought a new iphone 15 pro max over the weekend. new phone, same problem. now that i'm back home i have the same issue with my 14 pro max. we get calls and can hear the caller, they can't hear us. takes going outside and restarting the phone to get 2 way talk. neither one of us had this issue in the house before the update. i work from home, so cell is my only form of communication. none of the fixes noted online worked. anybody find a work around?

Jun 4, 2024 4:58 PM in response to Jaydeamandaa

Samething has happened to my fiancés iPhone 12 Pro Max. He did the new iOS update (17.5.1) last night an ever since then his phone says no sim or invalid sim. He’s unable to make or receive calls. He called our cell provider an they said that none of his information is connected to his SIM card. WTH?! So they have to send his account to another department a they’re supposed to get in touch ASAP! I hope they fix this issue because it’s BS!!!! Good luck!!!!

Jun 8, 2024 1:42 PM in response to Jaydeamandaa

I performed the 17.5.1 Update almost 2 weeks ago. Ever since, several of my apps have stopped working. My phone will not shutdown at times. The battery is draining (I’m not running out for an upgrade). My texts messages won’t load at times. My emails arrive but I can’t download and view them. I have another iPhone under 17.4.1 and am not having any issues at all. My issues started the very moment I downloaded 17.5.1.

Jul 23, 2024 10:02 PM in response to Jaydeamandaa

1-After iOS 17.5.1 update my iPhone 14 Pro is saying no sim every time [the sim is working on other phone ] same issue also in my friend iPhone 12 after iOS 17.5.1 is saying no sim (the sim work on other phone)

2- in my iPhone 14 Pro the screen is going off automatically and you can tell the app still runs .i heave to press the lock button after I repres it and the screen come on ….

3-the 2 iphones are getting slower

4- the battery is draining quickly

@apple I think you heave to fix this issue

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Since updating to iOS 17.5.1 I have no service!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.