App store missing from child's phone even though it's "allowed"

The app store will only show up on my son's phone if I disable all content restrictions, even if I select "allow" for installing apps. I have even added the app store as one of the apps he can access at all times, even in downtime, and yet it still won't show up.

settings>screen time>content and privacy restrictions> itunes and app store purchases> all allowed

I have restarted his phone and mine. Checked for software updates.

The ONLY time it will show on his phone is if all content and privacy restrictions are completely toggled off.

I can't even swipe down and search for it. It doesn't come up.

How can I fix this? This is very frustrating.

iPhone 14

Posted on Jun 6, 2024 11:21 AM

Best reply

timothy_steven_apple

Level 1

14 points

Posted on Jun 16, 2024 4:05 PM

I solved this by removing my child from screen time. On the parents' phone, go into "Screen Time" > "Stop Managing child's Screen Time". The app store immediately reappeared and then I re-added their ipad to screen time.

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24 replies

lsqb

Level 1

14 points

Jun 29, 2024 6:07 PM in response to VanaMagenta

I have the same problem. Apple support suggested to factory reset and reinstall the os on the child’s phone. I didn’t do that because my child phone is using an eSIM and I didn’t want to deal with the carrier to get a new one. I might end up trying this in a few days when I have time/energy to deal with the carrier. But for now can work around by disabling content restrictions.

if anyone else having this problem is able to factory reset their child’s iPhone and report back if it solved the problem, that would be very helpful!

Hterrell

Level 1

14 points

Jun 15, 2024 12:34 PM in response to Hterrell

Update. I needed up creating a new Apple ID for my daughter (this is her first phone so it wasn’t a big deal to lose everything). The App Store now shows up without issue.

Jun 20, 2024 9:06 AM in response to timothy_steven_apple

After you re-added them to screen time did the app store still show? If I re-add my child and turn off the app store, the next time I turn it on I see the same issue

Jun 20, 2024 3:58 PM in response to Marv13

Yes I did that. It worked for about 10 minutes, then the App Store vanished again. The same problem occurred again.

Hterrell

Level 1

14 points

Jun 21, 2024 7:33 AM in response to carolynnt

I tried this without success. In the end I created a new Apple ID for my daughter and it resolved the issue.

Jun 21, 2024 10:37 AM in response to Hterrell

This is what I am hoping to avoid but I have an apnt with an Apple tech today to see if they can help. Thank you.

Jun 21, 2024 8:04 PM in response to anbsgggi-60

Please let us know if you find a resolution.

Yiggy

Level 1

0 points

Jun 22, 2024 3:00 PM in response to Marv13

I had exactly the same problem and this solved it for me. Thanks @marv13.

You have to re-enable the screen time management before the App Store reappears. Yay!

Jun 25, 2024 12:59 PM in response to anbsgggi-60

Was apple able to help you?

App store missing from child's phone even though it's "allowed"