On my iPhone 13 in (Settings> Privacy and Security> Analytics and Improvements> Analytics Data) there is a whole list of events listed as ExcUserFault_ with various different endings such as MessagesBlastDoorService and imagent as well as several others. The phone has been acting funny and freezing up sometimes. Are these indicators of a software problem or something?
iPhone 13, iOS 17
A normal user like me does not want to know what these analytics/diagnostic data mean.
These are meant for diagnosis when the iPhone goes for service or repair at the Apple Authorised Service Center.
Check for Conflicting Apps: If the issue started recently after installing a new app, try uninstalling it and see if the problem persists.
While I wouldn't personally act on the Analytics report you provided, I encourage you to explore it for potential improvements. Taking this step is unlikely to have negative consequences and may boost your confidence. --> General Troubleshooting iPhone Issues: St… - Apple Community
This may help you --> Share analytics, diagnostics, and usage information with Apple
If you are experiencing some serious issue in the function of the iPhone then...
Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:
Apple Repair and Repair Status Check - Official Apple Support
Apple Authorized Service Provider
Find Locations - Location Selector - Apple
Contact Apple for support and service - Apple Support
Alternatively, you may ...
Get a Genius Bar Reservation and Apple Support Options - Apple
Contact Genius Bar.
Manage Reservations - My Reservations - Apple
ExcUserFault_IMDPersistenceAgent
