I have a folder on my desktop which is impossible to delete. If I try to drag it to the bin I get the following message "The operation can’t be completed because “Good evening!” needs to be downloaded." I have no idea where I am supposed to download it from. I have tried to delete it using the Terminal, but it refuses to delete it. I amusing an M1 Mac running Sonoma 14.5
[Re-Titled by Moderator]
Hi, I just wanted to follow up on my problem, which I have now solved. I got in touch with Apple and spent almost two hours on the phone with him yesterday. Sadly he could not solve my problem, so he taken all the log files back to Apple to try and sort it out. However I am not one to give up easily on a problem and I would that if I hold down the option key and the command key together then left click on the backspace key. A small widow opens asking if you want to delete this folder. If answer yes then Hey Presto!! the folder is moved to trash. Simple when you know .
Regards Salicet.
Hi, I just wanted to follow up on my problem, which I have now solved. I got in touch with Apple and spent almost two hours on the phone with him yesterday. Sadly he could not solve my problem, so he taken all the log files back to Apple to try and sort it out. However I am not one to give up easily on a problem and I would that if I hold down the option key and the command key together then left click on the backspace key. A small widow opens asking if you want to delete this folder. If answer yes then Hey Presto!! the folder is moved to trash. Simple when you know .
Regards Salicet.
Part 1 of 2
User wrote " Thank you very much for your reply. I have tried to start the computer in safe mode. but I don't seem have tat option. I hold the start button until the computer boots up and gives me three options either Disk Utility, or Safari, or Restore from Time Machine. "
It appears the computer was booted into Recovery Mode which is not Safe Mode
Part 2 of 2
Download the Application Etrecheck ( External Link ) directly from the Developer.
The Application is Not a " Silver Bullet " and is only a tool to examine the Hardware / Software used on this computer
The Software aspect is what we really what to evaluate
This is a Diagnostic Tool that makes no changes to the computer Hardware / Software used on this computer
The application is free or paid from added features.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<
Lastly - should you decide to use and post the Report now or at a later time, we are willing to have a very close look and offer some insights
Let us first tackle the Safe Boot issue
If you're using a Mac with Apple silicon
If you're using an Intel-based Mac
If you're not using a Mac with Apple silicon, you're using an Intel-based Mac.
Salicet wrote:
" Can' Delete Directory
I have a folder on my desktop which is impossible to delete. If I try to drag it to the bin I get the following message "The operation can’t be completed because “Good evening!” needs to be downloaded." I have no idea where I am supposed to download it from. I have tried to delete it using the Terminal, but it refuses to delete it. I amusing an M1 Mac running Sonoma 14.5
Please clarify what is meant by Directory versus what is a Folder appearing on the Desktop that will not move to the " Bin ".
Where is this Directory ?? > In the User Account Folder ( Home Folder ) with the name " Google Night " with an alias on Desktop called " Good Night "
You might be better off to start by removing the Directory Good Night which may or may not release the Desktop Folder the can be moved to the " Bin "
Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.
Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance
Then perform the appropriate actions
Salicet wrote:
Thanks again for the reply. No I have not used a Time-Machine backup. I think the only way to get did of this is with a disk editor .but I can't find one that can handle APFS file system.,
Disk Editor ?
Thank twice to thrice before going that route
Any of the below should be removed as per Developers Instructions
Disk Cleaner
This will include CleanMyMac , aka “ BrickMyMac “
Specific to CleanMyMac aka “ BrickMyMac “
To put the CleanMyMac in context and the damages it may have or has already done.
This application can or will Muck Up your User Account ( Home Folder ) of this machine.
It does not touch the Operating System itself unless you consider your User Account ( Home Folder ) as part of the Operating System
Then in that specific context - it has Mucked Up the Operating System
Thank you very much for your reply. I have tried to start the computer in safe mode. but I don't seem have tat option. I hold the start button until the computer boots up and gives me three options either Disk Utility, or Safari, or Restore from Time Machine. No option to start in safe mode. I was under the impression that a folder and a directory are the same thing. Certainly if I go to terminal and list the contents it shows as a directory . This is the listing from terminal "drwxrwxrwx@ 3 davidsmith staff 96 8 Jun 22:15 Good evening!" The "d" at the start of the entry shows that it's directory. However if I try to delete it I get the following error. davidsmith@Davids-iMac-2 Desktop % rmdir 'Good evening!'
rmdir: Good evening!: Directory not empty
davidsmith@Davids-iMac-2 Desktop %
However if I change to this directory and try to delete it I get the following error.
davidsmith@Davids-iMac-2 Good evening! % rmdir 'Good evening!'
rmdir: Good evening!: No such file or directory
davidsmith@Davids-iMac-2 Good evening! % . I have to admit I am totally confused by this. it shows in
This directory / folder in on my Desktop. I have tried every way I know to delete it but to no avail.
Salicet wrote:
Thank you very much for your help it's very much appreciated. I have never used a disk cleaner app on my computer. I just don't trust any of the,.
Good to know and welcome
Last Stab at this unknown Folder issue
Designed for iPhone or iPad and not verified for use on macOS
Though, if one were to run the suggested Diagnostic Tool - that may provide some insights
Your call
If the user may have Migrated from a Time Machine backup into this computer
That maybe the the root cause of this issue ?
Thanks again for the reply. No I have not used a Time-Machine backup. I think the only way to get did of this is with a disk editor .but I can't find one that can handle APFS file system.,
Thank you very much for your help it's very much appreciated. I have never used a disk cleaner app on my computer. I just don't trust any of the,.
I am unable to delete a particular folder from my Mac running macOS Sonoma
