Loose power button on Ipad Air 13inch

Got iPad Air 13inch a few days ago, when I really got my hand on iPad after a while. Only found out that we got a loose power button, so much different with my friends’, they all have blue and a purple one. Mine was gray. I don’t want this loose button thingy, and the staff told me if they ever summit a report to higher management, it will be rejected and nothing will happened. It got me really angry. How do you guys gonna do?

iPad Air (M2, 2024)

Posted on Jun 10, 2024 10:05 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 10, 2024 10:17 PM

If you just got it you should still be in the return/exchange period (if purchased from Apple it is 14 days for most countries). Unless they have determined it was an issue due to accidental damage you should be able to exchange it for your peace of mind….of course that’s also dependent on the retailer you purchased from return policy

2 replies
Question marked as Top-ranking reply

Jun 10, 2024 10:17 PM in response to c_min7

If you just got it you should still be in the return/exchange period (if purchased from Apple it is 14 days for most countries). Unless they have determined it was an issue due to accidental damage you should be able to exchange it for your peace of mind….of course that’s also dependent on the retailer you purchased from return policy

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Loose power button on Ipad Air 13inch

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.