External DVD playing disks in green only

Hello. I'm running Monterey 12.7.5 on an iMac Retina (2015) with 8 GB of memory, using an Intel Iris Pro Graphics 6200 1536 MB card. Just recently my external DVD player has decided to play videos in green. YouTube videos play normally. My DVD player was a generic model so I retrieved my husbands Apple USB SuperDrive and tried that and it, too, played all in green.

I researched and found a handful of people with the same problem, but there never seemed to be an answer posted for the problem. One said to restart with the Apple SuperDrive plugged in. So I tried that and it made the problem worse. The disk started spinning, like it was attempting to be read, but nothing appeared on the screen. After which I was unable to eject the disk from the drive.

I took the drive to my husbands laptop and plugged it in to see if I could eject the disk and now it doesn't even work for him! Do I have a virus?

iMac 21.5″, macOS 12.7

Posted on Jun 11, 2024 5:52 AM

Best reply

Kurt Lang

Level 9

59,160 points

Posted on Jun 18, 2024 7:08 AM

That would take more testing on your part. Since things work as expected with the built-in DVD Player in a new account, then we know for certain something installed in your normal user account is causing the issue.

Please post the EtreCheck report I requested earlier. That will show us all loaded/running processes. From there, we may be able to determine what's interfering with the DVD Player.

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43 replies

Picaso21 Author

Level 1

24 points

Jun 17, 2024 9:51 AM in response to Kurt Lang

I will try this as soon as I rule out the VLC download does/does not work.

Thank you K.L.

BDAqua

Level 10

240,719 points

Jun 17, 2024 11:03 AM in response to Picaso21

Good work my friend, it's up to you, we can continue with the other steps, or if you're happy with VLC Player we can make that the default player.:)

Picaso21 Author

Level 1

24 points

Jun 18, 2024 6:35 AM in response to BDAqua

I WOULD like to know what the problem actually is at this point. :)

If you're willing to continue so am I.

BDAqua

Level 10

240,719 points

Jun 18, 2024 7:33 AM in response to Kurt Lang

+1 on etrecheck.

Picaso21 Author

Level 1

24 points

Jun 18, 2024 8:07 AM in response to BDAqua

Okaaaay....I'll give it a go. :)

Picaso21 Author

Level 1

24 points

Jun 18, 2024 10:25 AM in response to Kurt Lang

Kurt, I DO have a Seagate External hard drive that I use to back-up my photo's (because I don't put things in the "cloud.") is this taking up a lot of space?