Need Help with Activation Lock on an Older iPad

Hello everyone,


I'm currently facing an issue with an older iPad model (iPad 4) that has an activation lock. This iPad belonged to my late grandfather, and I do not have access to his Apple ID or password. The iPad also had "Find My iPhone" activated, which seems to be the reason for the activation lock.


I've tried the following steps so far:

  1. Attempted to reset the iPad via iTunes, but the device is still asking for the original Apple ID and password.
  2. Looked into using tools like AnyUnlock and Dr.Fone, but found out they do not support this older iPad model.


I am looking for any advice or solutions that might help me bypass the activation lock or reset the device without the original Apple ID. Has anyone here dealt with a similar situation or knows any reliable methods that could work with an iPad 4?

Thank you for any help or guidance you can provide!

iPad (4th generation)

Posted on Jun 12, 2024 2:20 PM

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Question marked as Top-ranking reply

Posted on Jun 12, 2024 2:52 PM

Follow instructions in the following link.


How to request access to a deceased family member's Apple account - Apple Support


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2 replies

Jun 12, 2024 4:03 PM in response to Charles_Bibron

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple have introduced a portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.


However, this isn’t necessarily the end of the story...


A close Family member or Executor, with the required supporting paperwork, can make application to Apple to be granted access to the Apple accounts of the deceased:

How to request access to a deceased family member's Apple accounts - Apple Support


You should note that if successful, this process will grant access to some information stored in iCloud - but will not, of itself, resolve access to the iPad.


Quite often, close family have sufficient knowledge - and access to likely recovery paths - that access to the AppleID account of the deceased family member can be recovered. Having done so, it is then possible to release the Activation Lock that prevents reuse of an iPad/iPhone.


The following guidance is written from the perspective of the owner - but a family member will get the idea as they run through the process.



If your device is Activation Locked, this help page will provide most of the information that you’ll need:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com/


To recover your credentials, you’ll need access to any one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support


Having recovered access to the AppleID account (and therefore the AppleID username and associated Password), Activation Locks can be removed. There are several routes to this, but for brevity, I’ll refer you to this support page:

Turn off Activation Lock – Apple Support


If your intent is to wipe/reset the device(s) for reuse by a new user, you would be best advised to prepare them properly:

What to do before you sell, give away or trade in your iPhone, iPad or iPod touch – Apple Support



Now the elephant in the room...


The iPad4 is an obsolete 32-bit device. Having reset the iPad, all previously installed Apps that are not an element of iOS will have been deleted. All 32-bit Apps, compatible with your iPad4, have been retired and deleted from the Apple App Store. As such, you'll not be able to download or install any Apps - and this will inevitably impact the utility and usefulness of the iPad.


Also consider that the many of the built-in Apps, such as the Safari browser, are too old to be used with many websites and online services - as the Trust Store will have SSL/TLS Certificates which will be outdated.


In summary, you might be pursuing a lame-duck...


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Need Help with Activation Lock on an Older iPad

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