I have had western digital 14TB, 20TB and 22TB and all of them make my Mac so slow that I have to unplug the WD when I am not using it. Is there a cure for this?

The 22TB is usually good for an hour after I plug it in and then my Mac starts acting slow when I have to transfer screenshots or a folder from one Finder window to another. Sometimes it will freeze in the air for 25 seconds before it goes back to the original place and then I can transfer it. That's usually a sign I need to unplug the 22TB because it will just keep getting worse and make both of the Mac and the 22TB slow.

MacBook Pro 16″, macOS 10.15

Posted on Jun 12, 2024 6:42 PM

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Posted on Jun 14, 2024 4:49 PM

Try booting into Safe Mode to see the WD drives work.


Check the health of the WD drives by running DriveDx (free trial period) and posting the complete text report here using the "Additional Text" icon which looks like a piece of paper on the forum editing toolbar. You will need to install a special USB driver in order to access the health information of the external drives.


What is the exact model of your Mac? You can get this information by clicking the Apple menu and selecting "About This Mac".


If you run the third party app EtreCheck and post the complete report here, then we can examine it for possible clues.


Try running Disk Utility First Aid on both the internal drive and the external drive(s)....run First Aid on the hidden Container. Within Disk Utility you may need to click "View" and select "Show All Devices" before the hidden Container appears on the left pane of Disk Utility. You may also want to run First Aid on the physical drive as well.....this will be the item with the name/make & model of the drive. Even if First Aid says everything is "Ok", click "Show Details" and scroll back through the report to see if any unfixed errors are listed. If there are errors, then run First Aid again until the errors are gone. If the errors are not gone after several scans, then First Aid is unable to repair them. If this happens, then let us know which drive has the issue and the file system on it.


When you erased the external drives, did you just erase the existing volume, or did you erase the whole physical drive? Sometimes an external drive may have some odd partition layouts & hidden data on them which can cause issues with macOS, so it it best to erase the whole physical drive in order to create a fresh partition table along with file system.


Are you using any adapters to connect the WD drives?


Are these plain data drives with a single partition, or a Time Machine backup drive, or a backup drive using third party apps?




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Jun 14, 2024 4:49 PM in response to mdougo

Try booting into Safe Mode to see the WD drives work.


Check the health of the WD drives by running DriveDx (free trial period) and posting the complete text report here using the "Additional Text" icon which looks like a piece of paper on the forum editing toolbar. You will need to install a special USB driver in order to access the health information of the external drives.


What is the exact model of your Mac? You can get this information by clicking the Apple menu and selecting "About This Mac".


If you run the third party app EtreCheck and post the complete report here, then we can examine it for possible clues.


Try running Disk Utility First Aid on both the internal drive and the external drive(s)....run First Aid on the hidden Container. Within Disk Utility you may need to click "View" and select "Show All Devices" before the hidden Container appears on the left pane of Disk Utility. You may also want to run First Aid on the physical drive as well.....this will be the item with the name/make & model of the drive. Even if First Aid says everything is "Ok", click "Show Details" and scroll back through the report to see if any unfixed errors are listed. If there are errors, then run First Aid again until the errors are gone. If the errors are not gone after several scans, then First Aid is unable to repair them. If this happens, then let us know which drive has the issue and the file system on it.


When you erased the external drives, did you just erase the existing volume, or did you erase the whole physical drive? Sometimes an external drive may have some odd partition layouts & hidden data on them which can cause issues with macOS, so it it best to erase the whole physical drive in order to create a fresh partition table along with file system.


Are you using any adapters to connect the WD drives?


Are these plain data drives with a single partition, or a Time Machine backup drive, or a backup drive using third party apps?




Jun 13, 2024 9:03 AM in response to mdougo

What file system are you using on those WD drives?


Are you letting macOS manage the drives or did you install the WD proprietary software to mange the drives?


How are the drives connected to the computer?


Try disconnecting all other external devices in case one of them is causing a problem. Connect the WD drive directly to the computer.


Try connecting the WD drive to another USB port especially on the other side if using a laptop.


Try using another USB cable. If using an USB adapter, maybe try a different one.


Have you tried rebooting the computer?


Are you running any anti-virus software, cleaning/optimizer apps, or third party security software? If so, uninstall them by following the developers' instructions since these types of apps are not needed on a Mac and usually causes more problems than they solve because they interfere with the normal operation of macOS.

Jun 14, 2024 7:51 PM in response to mdougo

I hope you have a good backup of all the data you have stored on the WD external drive. The more important the data, then the more backup copies you should have of that data.


People should always have frequent and regular backups of their computer and all external media (including the cloud) which contains important & unique data.


I would suggest finding a good local Apple tech to investigate the issue for you. You can see if the Apple Store can assist you with your laptop & WD issues. However, an Apple Authorized Service Provider is more likely to have a tech who would look more closely at everything I have mentioned, than a tech at an Apple Store, but you can certainly have an Apple Store look at your laptop & drive to see if they can assist you. As you see from our questions & suggestions, there are a lot of things which could possibly cause the problems you mentioned.


Personally I have never cared for WD products. When WD has a good product....it is great, but WD products seem to vary in quality all the time, plus WD has been caught misleading people with their product details. You just never know what you may get when using a WD product.

Jun 13, 2024 11:00 AM in response to HWTech

Thank you for your interest and here's my replies your questions:


How are the drives connected to the computer?

USB port and I've tried different cables and different ports and still have the same problem.


Try disconnecting all other external devices in case one of them is causing a problem. Connect the WD drive directly to the computer.

I usually only have one external device and that was a WD 14TB or 20TB or 22TB. It's very interesting that I've had western digital since they only had a 2 TB hard drive in 2014 and then I graduated a 4 and a 8 and a 10TB and never had a problem with them on my MacBook Air but in 2019 when I switched to a MacBook Pro and the 14 TB I had a lot of trouble and I thought it was the Mac's fault but after it has happened with the 16 & 20 and the 22TB and two more MacBook Pros and one MacBook Air I finally concluded it was the western digital fault. I need the 16 TB that I have stored on it but I only use it when I need it and then unplug it before it messes up my Mac.


Are you letting macOS manage the drives or did you install the WD proprietary software to mange the drives? I'm not sure what you mean by this because there's no managing involved it's just a direct hardware connection. I got in touch with Western Digital just see if they had any software to help out and said it's hard to believe that they haven't had this problem before from a Mac user. Although it did take me five years to finally realize it was a western digital problem and not my Macs.


Have you tried rebooting the computer? Yes I called Apple and we even reinstalled Ventura but it didn't work.


Are you running any anti-virus software. Not for years.


What file system are you using on those WD drives?

I erase it when I get it and pick the Mac OS journal.

Jun 14, 2024 5:20 PM in response to HWTech


To HWTech

I am mentally disabled and not very computer savvy so what you're asking is too much trouble for me even though it is probably necessary. I need simple solutions or I will just stick with what I am doing which is using my hard drive for when I need it and then unplug it before it messes up my Mac. Another problem is if I leave the WD hard drive in too long it will eject on its own and sometimes so often and I have lost hard drives from that. I cannot afford to lose my 22TB with 16 TB of videos and that's another reason why I eject it after I use it so it will not eject on its own.



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I have had western digital 14TB, 20TB and 22TB and all of them make my Mac so slow that I have to unplug the WD when I am not using it. Is there a cure for this?

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