Why is my Apple Music not working on Wi-Fi?

I have been experiencing the same exact problem for over a month now. Can’t play Apple Music on WiFi or Data I keep getting the error message “ Network connection lost” and it skips through all the tracks even if they have been downloaded.

I have been chatting with Apple and their engineerings for days but still no fix for the problem which is super annoying because I have been paying despite not been aple to use the App.

They have told be to Go on settings-> general -> transfer or reset iphone -> press on reset and in the last popup you press on reset network but for me didn't work.

Then they told me to turn off wifi and data -> turn the airplain mode on -> go on the Apple music app for 30 secs -> turn on the data again, it didn't work either.

Okay, so I got in contact with apple support and they were actually very forthcoming and helpful. They ran a check on my system, I sent them my logs and a video of the error message popping up and chatted for quite a while after being forwarded to the engineer team…he said they might need a couple of days or three to go through the info…haven’t heard back from them for weeks🙄

Really disappointing being a loyal Music subscriber🤬

Same, i can go a whole album not being able to listen to a song

At first I thought Reset Network fixed the problem, but alas it only worked for the first few songs and back to Lost Network Connection.

@Apple, get it fixed!

Agreed - My data at work is minimal so I have to use WIFI but I keep getting the "network connection lost" error. So frustrating! I have to use a different music service since Apple Music isn't working. Hopefully they acknowledge and fix it fast!

I actually hadn’t noticed that the Radio Shows were still playing (I don’t use them much) - super strange😳 As soon as I try to listen to a song the ‘the network connection was lost’ message is back.

scandalous Apple😡

I have the same problem but I have found that if I use vpn it works without any problems.

I also just tried to reset my network. It worked for one song and then it went back to the network connection has been lost. Good times

Thanks for this tip, playlists seem to work on shuffle for me also, but if you select individual song to play "Network Connection Was Lost". So frustrating.

I’ve reset my router to factory settings, which has resolved the problem her.

I have the same exact issue. It started about 2 weeks ago. Sometimes when I restart my phone it goes away, but only for a few our.

also I’ve noticed that it does it only with songs that have not been downloaded on the device. So if you just click it to listen to a song it doesn’t work, but if you click download then you can listen to it. Goes to prove that -again - it’s not a network issue.

Same here, when trying to play radio stations on office network Apple iTunes on my work PC is fine, but my iPhone 12 iOS 17.6 & iPad Air 5th w/ gen iOS 17.6 on the same WiFi displays the error "The network connection was lost". I find any station from TuneIn works, but all others don't.

Same issue. I found that I can’t download apps, music, or videos using wifi recently. I can’t see my purchased Movies. If I disable wifi, i can see the movies and downloads apps, etc.. It is only apple apps that are affected. 500mb/s up/down and all other apps work great.

Its a on all our ios devices running 17.6.1

They need to fix this like other apps don’t do this I just wanna listen to what I’m paying for I shouldn’t have to drop WiFi to use it or does anyone know a solution?

Works fine on Apple TV. So it must be something in last update iOS