Why is my Apple Music not working on Wi-Fi?

You need to reset your network.

Go on settings, then general.

scroll down till the last voice “transfer or reset iphone.

then press on reset and in the last popup you press on reset network.

worked for me and hope will be helpfull for you

So here in Denmark it seems to be a problem with a security product that one of the network suppliers use. This eledgedly blocks the ports that allow to pass through the music stream. There is a whole topic on it in the flatpanels Forum. YouSee is working on it but doesn't have a solution or a time frame. In the meantime I have been forced to opt out and cancel my apple Music family subscription as it does't let me stream music on wifi. I have many friends and other family members that have also cancelled their subscriptions for the same reason.

[Edited by Moderator]

Just this morning factory reset my YouSee router hoping a firmware update might restore access to Apple Music over WIFI - it worked and still an hour later!

I’ve reset my router to factory settings, which has resolved the problem her.

Worked for me too, factory reset on Yousee modem.

It seems like it’s not only a Apple issue

I have been experiencing the same exact problem for over a month now. Can’t play Apple Music on WiFi or Data I keep getting the error message “ Network connection lost” and it skips through all the tracks even if they have been downloaded.

I have been chatting with Apple and their engineerings for days but still no fix for the problem which is super annoying because I have been paying despite not been aple to use the App.

They have told be to Go on settings-> general -> transfer or reset iphone -> press on reset and in the last popup you press on reset network but for me didn't work.

Then they told me to turn off wifi and data -> turn the airplain mode on -> go on the Apple music app for 30 secs -> turn on the data again, it didn't work either.

I have the same problem but I have found that if I use vpn it works without any problems.

I can use it with a vpn as well and it works fine but that is just ridiculous to have to hack my way to play music on a service I pay for.

Have exactly the same problem…. Get the popup “ WiFi connection lost”

If I turn off WiFi , and use my 5G mobile connection, it works !!!!

(on IPhone 14 Pro and iPad 2022)

Router restarted, wifi reset on phone, but still same problems.

Works fine on Apple TV. So it must be something in last update iOS

Same issue here. Often experience problems with Apple Music skipping tunes etc.

No network issue my end and works fine on eg. Spotify when Apple Music doesn’t.

would great with a fix because these problems just renders the service useless!

Same here. Some track will play if I put a playlist on shuffle, but I can't select a song myself and play it. And then, if on a station or even on playlists, more tracks will be skipped then not. But, using apple music on my laptop on the same network works just fine. started on my ipad air 4th gen 5 days before my iphone 12 mini.

Whats the fix, Apple?

Same problem here. Can’t play Apple Music on WiFi and getting error message “ Network connection lost”

skipping true alle tracks in playlist. Works fine on 5g and my son’s WiFi .

I can’t fix it and guess my solution now will become cancelling my subscription

Iphone 15 and iPad 23. Starting after last update from apple.

Can’t play Apple Music on WiFi, getting error message “ Network connection lost”

Works fine on 5G and with a VPN solution. Spotify works fine, no problem with this app, the same for downloaded music. Very annoying, thinking about moving to Spotify instead.

iPhone 15 and iPad 23. Starting after last update from Apple.

Agreed - My data at work is minimal so I have to use WIFI but I keep getting the "network connection lost" error. So frustrating! I have to use a different music service since Apple Music isn't working. Hopefully they acknowledge and fix it fast!