Unable to enable app tracking

I’ve already searched the forum and I found many people who have the same issue, but no definitive answer as to how to resolve the problem. I’ve tried everything they’ve suggested signing in and out enabling screen time and disabling it. Nothing works.


is there an actual solution from Apple to this problem? I don’t see what the issue is I have my age listed on my Apple ID account so there should be no problem with my age being linked to my Apple ID because it is their clearly visible and I am of age, this is extremely annoying and there should be a resolution from Apple for this problem.

Posted on Jun 14, 2024 1:15 AM

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Question marked as Top-ranking reply

Posted on Jun 14, 2024 9:03 AM

Click on this link to learn what it means if an app asks to track your activity --> If an app asks to track your activity - Apple Support

"In some circumstances, the "Allow Apps to Request to Track" setting can't be turned on, including: 

For users with child accounts or under age 18 by birth year, signed in with their Apple ID."*


Make sure you have the correct birthday set. If you recently turned 18, try logging out of your account and back in again as worked for multiple users in this topic --> App Tracking Age Requirements Issue - Apple Community


Click on the link to read how to 'Update the birth date associated with your Apple ID' - Update the birth date associated with your Apple ID - Apple Support


*I wonder about that "by birth year" bit. If it is going by year alone it may think you are still under 18.

If you wish to ask Apple about this:

Choose your country or region - Official Apple Support


If you need to speak with Apple about this, refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support


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2 replies
Question marked as Top-ranking reply

Jun 14, 2024 9:03 AM in response to astaroth81

Click on this link to learn what it means if an app asks to track your activity --> If an app asks to track your activity - Apple Support

"In some circumstances, the "Allow Apps to Request to Track" setting can't be turned on, including: 

For users with child accounts or under age 18 by birth year, signed in with their Apple ID."*


Make sure you have the correct birthday set. If you recently turned 18, try logging out of your account and back in again as worked for multiple users in this topic --> App Tracking Age Requirements Issue - Apple Community


Click on the link to read how to 'Update the birth date associated with your Apple ID' - Update the birth date associated with your Apple ID - Apple Support


*I wonder about that "by birth year" bit. If it is going by year alone it may think you are still under 18.

If you wish to ask Apple about this:

Choose your country or region - Official Apple Support


If you need to speak with Apple about this, refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support


Jun 14, 2024 1:17 AM in response to astaroth81

Also, I can’t find it kind of pointless that Apple claims because no age is linked to my Apple ID that they cannot allow app tracking, but if I simply log out of the App Store, I can enable it so someone who is under age can simply just log out of the apps for enable tracking for apps anyways so this safety feature or whatever you wanna call it that they have pointless frustrating useless and unnecessary

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Unable to enable app tracking

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