i got a refurbished iphone 12 pro max and im having battery issues, theres a small crack on the back glass i would say its less than 1cm large and im wondering if apple would still be able to replace the battery despite the crack. Its super small so i dont see why they wouldnt but i just want to make sure
iPhone 12 Pro Max, iOS 17
Was it refurbished by Apple or a third party? How long ago did you purchase it?
I’m a former Apple Store manager and it would really be at the discretion of the Lead Genius. The liability or risk would be that in the process of replacing the battery the back is damaged more and/or affects the operation of camera or other functions.
Every person’s initial reaction is that they waive any liability etc. but Apple has no formal policy for doing that and again would be at the discretion of the Lead Genius.
I suspect if you sent it in for a replacement by Apple, they might refuse the repair without replacing the back. It’s going to be hit or miss.
Sorry I don’t have a more definitive answer for you. Maybe a community member will share their experience with repairs/ replacement when the back is cracked.
Was it refurbished by Apple or a third party? How long ago did you purchase it?
I’m a former Apple Store manager and it would really be at the discretion of the Lead Genius. The liability or risk would be that in the process of replacing the battery the back is damaged more and/or affects the operation of camera or other functions.
Every person’s initial reaction is that they waive any liability etc. but Apple has no formal policy for doing that and again would be at the discretion of the Lead Genius.
I suspect if you sent it in for a replacement by Apple, they might refuse the repair without replacing the back. It’s going to be hit or miss.
Sorry I don’t have a more definitive answer for you. Maybe a community member will share their experience with repairs/ replacement when the back is cracked.
Probably not unless you pay to fix the damage first.
For a definitive answer you should contact Apple support.
i got it on contract about a month ago with a phone company and they say that it was refurbished by a trusted source but thats all i know. The crack voids the warranty so they refused to change the battery for me and told me to go to apple.
the crack is barely noticeable and i dont want to pay a large sum on-top of the battery change because it is so small. I’ll go in store and see what they say anyway but i hope it wont be too much of an issue
thank you for your response!
yeah ill try and contact them again with the image, it feels pointless to pay for it since its so small
can apple replace a battery if the phone has a cracked back glass
