Gathering Apple Logfiles From iPad

I have an iPad mini A2567 and at home using it in a Wifi setup with three different access points. (Fritz!boxes and repeaters)

on some specific locations, the internet is not working at all (on the iPad only) since it keeps on disconnecting and reconnecting from/to Wifi all the time.

i would like to know, how i can gather and access the core log files from the iPad to examine them to see, what it does when this problem takes place


thx

iPhone SE, iOS 17

Posted on Jun 15, 2024 6:38 AM

Reply
1 reply

Jun 15, 2024 9:07 AM in response to MetalKDNg

The iPad's own Analytics files are unlikely to overly helpful. At best they are cryptic - and require specialist knowledge an tools to extract useful or meaningful information:

Settings > Privacy & Security > Analytics Data


If intending to analyse log files, you might be better advised to first look at any log data that might be stored by your WiFi Router and associated network devices.


As for general WiFi troubleshooting, start here:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

Recommended settings for Wi-Fi routers and access points - Apple Support


Consider that your Router, to which you are attempting to connect, may be configured to require support for security features that are not supported by older versions of iOS. If you have an older iPad and your router is configured for WPA3 or WPA3/WPA2 mixed authentication, you will need to change this to WPA2 PSK(AES). Newer models of iPad support WPA3.


Some Mesh WiFi Routers are known to be troublesome in some circumstances.


As a diagnostic exercise, try simplifying your WiFi network to just the Router. Be aware that simple WiFi repeaters, where used, will halve the WiFi throughput for each hop. As such, chaining repeaters is never a good idea.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Gathering Apple Logfiles From iPad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.