You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Dallas_47
Dallas_47 Author
User level: Level 1
4 points

I can't view, watch or purchase anything on the apple tv+ website.

I don't own any apple products, so let's get that out of the way, I started a free trial of apple tv+, figuring I could watch some things, nope, no play button or anything on my TV(TCL 835C) the app works and I can view all the titles I just can't actually watch anything, I go to the website figuring if I add it to my list maybe, nope still nothing available, restart the app on the TV several times, still nothing works, what's the point of the service or app if 80% of the population who don't own apple devices can't access anything unless they buy some phone or box or whatever, I'm glad I didn't actually pay any money for this, otherwise there'd be **** to pay.

SmartTVPro,

Posted on Jun 17, 2024 6:41 AM

Reply
1 reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,142 points

Jun 17, 2024 7:09 AM in response to Dallas_47

A trial subscription still needs a proper, activated Apple ID account, which the personal details as asked, including a valid payment method (so that a subscription fee can be charged after the free trial period, if you are still subscribed by then).


How to create a new Apple ID - Apple Support

↳ Create your Apple ID on another device or on the web

Manage your Apple ID - Apple

Get an Apple TV+ subscription - Apple Support


To use the Apple TV app or Apple TV+ app on your smart TV, sign in with your Apple ID account, through the in-app Settings. Then the trial subscription will be available to you (if you haven’t had a trial before).

Get the Apple TV app or Apple TV+ app on your smart TV or streaming device - Apple Support

Watch on these smart TVs and third party streaming devices - Apple Support

How to watch Apple TV+ and more - Apple Support

Sign in to the Apple TV app - Apple Support


TCL 835C

I think that model TV uses the Google TV platform. At this time, Apple doesn’t seem to support financial transactions on the Google platform [9], preventing starting subscriptions there. Instead, subscribe/​buy/​rent on a different supported device. That can be an iPhone, iPad, Apple TV box, Mac, PC (Windows) with the Apple TV app, Roku, PlayStation (4, 5), Xbox (One, One S, X, S), Samsung TV, LG TV, Vizio TV. For Apple TV+, users may also start the subscription on the web.

A “How to Watch” text on your TV should convey such, albeit in marketing speak.

Reply

I can't view, watch or purchase anything on the apple tv+ website.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up