Apple response to watch burned wrists

I was just burned (weeping blister) on my wrist just under the case. Contacted Apple, same series of questions and request for pictures.It was kept clean, dry and free of debris. I wore a series 4 for years with no problem and this watch since November with no issue. It’s under Apple Care and their ridiculous dragging on rather than just replacing it, is just ridiculous. I’m really disappointed in Apple.

"Don’t know if this is a hardware or software issue but at this point it doesn’t even matter."

Neither, it’s an allergic reaction issue. The fact that you wore an earlier version watch without issues is irrelevant. People can and do develop allergies over time. And it happens on all brands of smartwatches.

https://eu.community.samsung.com/t5/wearables/samsung-watch-4-classic-burning-my-wrist/td-p/7362343

The >>burns<< you’re showing must have an underlaying issue. Are you diabetic and have neuropathy or other nerve damage? It’s impossible to have burns such as you claim and not feel the temperature required to sustain such injuries.

There are however, multiple types of burns. A health care professional or a person familiar with physics and perhaps other fields will tell you that chemical burns, radiation burns, and electrical burns are possible. What type of burn are you claiming?

It’s also possible you have suffered a severe allergic reaction which can result in what know as contact dermatitis? This can also result in >weeping wounds<<.

Please seak medical attention so that correct diagnosis can be made. Consult a dermatologist and also an allergist to determine possible allergens you have been exposed to.

Click on the link to read about "Wearing your Apple Watch " - "To make sure you have the best experience, here's some information about potential skin sensitivities and getting a good fit when you wear your Apple Watch."

Wearing your Apple Watch - Apple Support

This community interface is for users like you getting help from other users like you. Apple used to reply here to safety concerns like yours but I have not seen them do so since last year when the system was changed. If you want Apple to hear your concerns you should contact Apple directly at Contact - Official Apple Support .

It’s great to hear that you’ve seeked proper medical attention. What did the doctor diagnosis? How did they rule out contact dermatitis, what allergy tests did they perform, I assume they did a patch test. Do you have photos to share, that would be helpful to others and myself.

And what would you consider to be an acceptable answer? Stop wearing a digital watch? As I pointed out there reports of this issue for all brands of watches, even traditional ones.

lscbydesign wrote:

No underlying conditions. No previous contact dermatitis issues. If you do some research online you will see I am not the only one to have been affected. Really and truly I came to this forum just to ask other wearers how Apple may have addressed their similar issue. Not to have my condition, which has been seen by a doctor, diagnosed by online readers.

I understand you are trying to be helpful and appreciate that but all the issues you raise have been addressed.

This a technical support forum. Not a polling place (and polls are strictly prohibited by the terms of service).

While there may be a doctor in the house, the vast majority of users reading this forum are NOT qualified medical people, which is why it is suggested you see a doctor(s). The most common cause is an undiagnosed, or newly triggered, nickel allergy, but there could be other causes.

Contact your dermatologist and Apple Support.