Just asking if anyone else out there is, has experienced this problem with the new M4 IPad Pro, 11” in my case. While in Safari or News, the iPad will occasionally freeze when I try and swipe inside the window or try and close that window. It freezes for at least 10 seconds. Sometime I have to hit the power button to turn it off. Once I turn it back on it goes back to the main page of like News. This is the SECOND M4 iPad Pro I’ve been using. Thanks
iPad Pro, iPadOS 17
If you are using a VPN connection, as a diagnostic exercise this needs to be disabled - or removed altogether.
If your iPad is not performing as expected, try a forced-restart - as this will often clear an isolated software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:
How to back up your iPhone, iPad, and iPod touch - Apple Support
When you are happy to proceed, you can perform the reset from iPad settings:
Settings > General > Transfer or Reset iPad > Reset > Reset All Settings
If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
If you are using a VPN connection, as a diagnostic exercise this needs to be disabled - or removed altogether.
If your iPad is not performing as expected, try a forced-restart - as this will often clear an isolated software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:
How to back up your iPhone, iPad, and iPod touch - Apple Support
When you are happy to proceed, you can perform the reset from iPad settings:
Settings > General > Transfer or Reset iPad > Reset > Reset All Settings
If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
To anyone that might have had this issue with the M4 chip iPad Pro.
After several weeks of the problem, I contacted Apple. Roberta was fantastic as she had me install a new firmware version on the device and NOT use any iCloud backup I had. It was extra work when finished, but all the problems with the iPad freezing in Safari are gone.
VPN is not being used. Have done power off and on several times. Problem happens occasionally. This and the previous M4 were brand new and just released 5/15/2024. First M4 iPad Pro diagnosed in Apple Store at Genius Bar with Bluetooth hardware problem and although Bluetooth worked with Apple Music. 2nd iPad Pro M4 as replacement for first has started with the same problem. 2nd iPad setup as NEW.
iPad M4 freezes
