WIFI Connectivity Issue with iPhone 14 Pro on 5GHz WiFi Network

I hope this message finds you well. I am writing to bring to your attention an issue I have been experiencing with my iPhone 14 Pro regarding its connectivity to my WiFi network.


Specifically, my iPhone 14 Pro seems to have difficulty maintaining a stable connection to the 5GHz band of my WiFi network. Unlike my Android phone and Windows laptop, which connect without any issues throughout my home, the iPhone 14 Pro only connects reliably when I am in close proximity to the WiFi router. When I move away from the router, the connection becomes unstable or drops entirely.


Could you please advise on any further troubleshooting steps I could take to resolve this issue? Alternatively, if there is a known issue or fix related to WiFi connectivity on the iPhone 14 Pro, I would appreciate any guidance or assistance you can provide.

iPhone 14 Pro, iOS 17

Posted on Jun 18, 2024 11:19 PM

Reply
2 replies

Jun 18, 2024 11:45 PM in response to waiss_ktr

First, this is a user-to-user forum, not an Apple support site; from your post it isn’t clear that you are aware you are not talking to Apple. 5GHz has shorter range that 2.4 GHz and doesn’t penetrate walls as well as 2.4 GHz, but it should be comparable to other phones. If it isn’t then most likely your phone has a hardware problem, and you should contact Apple support.


One possible cause: Do you use VPN? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile.


Apple’s formal support can be reached several ways:

Note that both of the above have options to receive a callback or chat




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WIFI Connectivity Issue with iPhone 14 Pro on 5GHz WiFi Network

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