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jorge102 Author

Level 1

4 points

Frozen iPhone

My iPhone 14 Pro Max is frozen what can I do to unfreeze it

iPhone 14 Pro Max, iOS 17

Posted on Jun 19, 2024 6:48 PM

Top-ranking reply

Bob Timmons

Level 10

199,388 points

Posted on Jun 19, 2024 6:51 PM

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.

Force restart iPhone - Apple Support

There are only 2 possible results when you perform a Forced Restart:

1) The phone returns to normal operation

or, if the phone remains frozen.........

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.

You can find a list of authorized service shops in your area using the link just below:

Find Locations

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Frozen iPhone

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