family sharing not working
I tried to buy a shared app last week, but couldn't get it to go over to my wife's phone in anything but the free version. I spent about 2 hours on the phone with 5 advisors and no resolution.
Then my wife's iPad decided to do a factory reset and the apps won't migrate over from her iPhone. Hours on the phone yesterday, hours again tonight. Every "senior advisor" makes the problem a little worse but refuses to escalate it to someone who might be able to help, but our Apple ID's are all messed up, showing up differently on every device. My wife can't download free apps on her iPad and I just don't have any more time to spend on this before heading downrange. Kind of a vague question, but any thoughts on either how to fix the ID's or get through to someone at Apple who can? TIA
iPhone 13 Pro, iOS 17