How do I fix Screen Time Not Available Error on my child's iPhone?

I read on one of the replies that if your kid changed their name at all ex. Adding an emoji it wouldn’t work

After trying everything on this thread already, I read that and remembered getting a notification a bit ago about a change but didn’t notice any change. So I went into my sons profile and there was an option to revert to his old photo (looked exactly the same btw) and as soon as I hit revert and went into screen time, EVERYTHING WORKED IMMEDIATELY

I don’t know if anyone still needs this answered but I just fixed this on my phone. It’s been driving me crazy for two weeks.

I went into settings-screen time- the kid that had the red exclamation point- and I clicked on the button that said turn off app & website Activity. I exited his screen time and then went right back into it, and it asked if I wanted to track app and website activity (or something along those lines) I said yes and boom,,,, issues solved - I can see all his activity again.

Thanks Appl3m0m!!! Same happened to me and the solution was to go into my daughter phone and change the picture on her profile … with the same but a different one - when selecting the new picture there were 2 identical so … I chooses the one which actually enabled the “done” button, confirming I was changing something

What I am reading in other forums is that if your child changes their phone name (for example, mine added emojis after their name), that causes screen time not to track their phone anymore. If that’s the case, that is crazy!

lmorris1226 wrote:

I got the same message. This is becoming very frustrating.

Did the family member recently get a new phone? If so, make sure to Factory Reset the old device.

Make sure your child's "Do not Disturb" is off. It's the half moon button in the control panel for easy access.

Thank you ChrissyTinaToo! This worked for me after I changed the name on my son’s iPad!!!

Got this issue too on both of my kids screentime accts. , no new phones or phone name changes in household. and started just about same time as original poster.

Not sure if exactly on 6/28 - wasn’t looking in the Sceentime settings until around 7/4.

I tried sever internet suggestions:

• renaming and restarting phones (theirs and mine) = no change
• signing out and back on MY Apple ID = no change and don’t recommend (required reset up of some of kids screentime options)

So, ScreenTime still yelling that the kids phones are broken, but It appears to still be tracking and managing them ok, BUT there are so many freakin’ setting options - not sure I could tell if not.

I like the concept and feature generally but it sure doesn’t seem designed by a parent - at least not one without a comp science degree.

My girlfriend have a 15 year old youngster and like around April the kid was doing weird stuff like copying her debt card to get stuff and so on after she finds out she went to Apple to get help for parental control and screen time monitoring and so on and so forward well it was a period of time she went into the same issue her kids phone working but she couldn’t checked on him bla bla bla well on nite she grab the kid phone and she finds out the there is several tutorials made by teenagers in YouTube with a **** tin of codes to disable all kind of control from the parents so I would check during the internet time frame to go into your kids phone and check them out they won’t arise any alarms like your kids is on adult sites and stuff like that this Chanel’s are been made to not let the parents get suspicious

I am having the same issues with my child. I’ve been trying to figure out how to correct it for two days now. Extremely frustrating. I’ve tried rebooting their phone and mine, I’ve tried toggling settings, etc. Their phone has not updated screen time settings on my side since Jun 28th. Prior to June 28th it was working fine and I was getting the screen time updates. All of our devices are updated to the latest iOS. Their iPad still shows correctly for me as far as screen time.

I am also having this issue with my kids iPhones. They are on the most recent version. I receive requests for more time, but on my side it says he’s never picked up his phone today.

I’m looking at him holding his unlocked phone so clearly there is an issue. Apple, can you please help?

After using Screen Time with only minor headaches for years, I started having the same problem as everyone else on this thread for all four of my kids around the start of July.

The other good people on this thread started have the same trouble around the same time. It seems like an Apple issue.

Who else has noticed that Apple has gone from being effortless to glitchy over the past 2 years?

I am having the same issue with my kids’ iPads but not their iPhones. iPads are all older (9th gen) but their iPhones are all pretty new. All of the same issues described by other users are consistent with the problems we are having. I can’t see up-to-date activity from looking at their screen time on my device, but it is logging everything properly on their individual devices. I haven’t checked when the last updates came in, but something must be screwing up screen time reporting from older devices.

Hopefully Apple is aware this is a REAL problem. The only reason my kids even have devices is because I can trust that screen time is WORKING. Without that confidence, I can think of several devices that wouldn’t have been purchased and won’t be purchased in the future.

Thanks for sharing. Unfortunately, I don’t see the option you wrote…”turn off app & website Activity”. Can you tell me on what screen that option exists. I followed along until that point. Can you look again and tell me the exact steps and name of feature to turn off? I only see “include website data”. Thx in advance!

I am getting the same issue too. Anyone able to help? iPhone XR iOS 17.5.1