Recent large purchase from Apple (iPad) using Apple Card.
Transaction completed and shows under Card transactions with 3% Apple Cash back
No corresponding addition to Apple Cash
Same Day order of Apple Care also posted in Card transactions and that 3% is shown as added to Apple Cash
[Re-Titled by Moderator]
iPhone 12 Pro Max, iOS 17
The funds go from Goldman Sachs to Apple Cash. I’d contact Goldman first using the information below and then, if no satisfactory answer, contact Apple Cash. Contact information for both is below.
CONTACTING — Goldman Sachs Bank
Apple Cash is a service that’s administered by Green Dot Bank. Contact an Apple Cash Specialist at Green Dot Bank by calling (877)-233-8552 or by calling 1-800-MY-APPLE
https://applecash.greendot.com/termsconditions/
The funds go from Goldman Sachs to Apple Cash. I’d contact Goldman first using the information below and then, if no satisfactory answer, contact Apple Cash. Contact information for both is below.
CONTACTING — Goldman Sachs Bank
Apple Cash is a service that’s administered by Green Dot Bank. Contact an Apple Cash Specialist at Green Dot Bank by calling (877)-233-8552 or by calling 1-800-MY-APPLE
https://applecash.greendot.com/termsconditions/
They’ll get it figured out. It may take a few days but Goldman should be your contact point until you hear what they have to say. If there is still and issue, post a replay here with what they said and we can figure it out.
You didn’t say “how recent” but different types of transactions process differently.
Wednesday’s Federal Holiday might also delay the posting of some banking transactions.
Give it a couple of “business days” … after the transaction displayed on your AppleCard no-longer reads “pending.”
Both charges processed on 17th of this month, both cleared and the Apple Care cash hit on the 19th but nothing from the iPad (going back on previous similar purchases, they both hit at same time - it is the Apple Store after all)
Yep, received on the 19th.
(Apple care is also only charged for when item associated with it is shipped/recieved, that’s why I mention it. Have done the same with all major Apple Store purchases. All apple care charges are linked to the shipment of their corresponding item. Looking back over past 3 years, all of these “arrive” together same date and Apple Cash credited same time.
Has the iPad shipped yet? Apple Daily Cash Back is processed when the item ships.
Thank you
(I appreciate the help, I did chat option this morning right after I started this thread, they’re looking into it 🤞🏼, but I didn’t have other contact info )
Will do, thanks again
You’re welcome!
How to get 3% back from using my Apple Card with Apple?
