eSIM Issues on iPhone 13 Pro Max: does not work and is not deleted

Hello,

I am facing a serious issue with my iPhone 13 Pro Max. I have one physical SIM card and several eSIMs installed. All of them have worked flawlessly for several years, regardless of my location, whether abroad or not.


Problem:


Recently, I noticed that the network disappeared completely on all my SIM cards. However, when I disable eSIM in the iPhone settings, the network for the physical SIM card reappears. After further experimentation and investigation, I found the following:


  1. All eSIMs have stopped working entirely.
  2. Only the physical SIM card works when eSIMs are disabled.
  3. It is impossible to delete any eSIMs.


I have attached screenshots showing:

  • Enabled but non-working eSIMs.
  • Attempts to delete eSIMs.


Steps I Have Taken:

  1. Restarted my iPhone about 50 times.
  2. Performed a hard reset twice.
  3. Reset network settings.


Despite all this, the problem persists. I don't know what to do next and would greatly appreciate any help or advice.



Thank you


iPhone 13 Pro Max

Posted on Jun 22, 2024 10:55 AM

Reply
4 replies

Jun 22, 2024 11:28 AM in response to ilya-yarets

Because you quite effectively eliminated all other troubleshooting options.


Any issues with SIMs are entirely within the purview of the respective carrier, irregardless of “who’s fault” it might be.


Telephony and Mobile data are essentially apps and your carrier is the developer.


Carriers also have engineering teams who work directly w/ phone manufacturers to resolve wider “system” issues.


eSIM Issues on iPhone 13 Pro Max: does not work and is not deleted

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