eSIM Issues on iPhone 13 Pro Max: does not work and is not deleted
Hello,
I am facing a serious issue with my iPhone 13 Pro Max. I have one physical SIM card and several eSIMs installed. All of them have worked flawlessly for several years, regardless of my location, whether abroad or not.
Problem:
Recently, I noticed that the network disappeared completely on all my SIM cards. However, when I disable eSIM in the iPhone settings, the network for the physical SIM card reappears. After further experimentation and investigation, I found the following:
- All eSIMs have stopped working entirely.
- Only the physical SIM card works when eSIMs are disabled.
- It is impossible to delete any eSIMs.
I have attached screenshots showing:
- Enabled but non-working eSIMs.
- Attempts to delete eSIMs.
Steps I Have Taken:
- Restarted my iPhone about 50 times.
- Performed a hard reset twice.
- Reset network settings.
Despite all this, the problem persists. I don't know what to do next and would greatly appreciate any help or advice.
Thank you
iPhone 13 Pro Max