How can I bypass the Lyra Health login prompt after resetting my MacBook?

Hello everyone, I’m faced with a problem that I reset my MacBook to factory settings, but when I log in it asks me to log in to Lyra Health, I don’t have an account and I’ve never used it, I can’t use the laptop at all




[Re-Titled by Moderator]

Posted on Jun 25, 2024 11:02 AM

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Question marked as Top-ranking reply

Posted on Jun 26, 2024 2:32 AM

Follow the advise from the previous contributor - First


The computer maybe Registered by the the previous Owner ( Lyra Health ) with a Mobile Digital Management Service


That would mean the Serial Number of this computer is still in the Database of the MDM


Until such time as the Serial Number is Removed from the MDM


There is nothing you or any of use can do to Fix this issue.


Best bet is to return it to the place were you purchased it an ask for a Full Refund


6 replies
Question marked as Top-ranking reply

Jun 26, 2024 2:32 AM in response to Shkipper

Follow the advise from the previous contributor - First


The computer maybe Registered by the the previous Owner ( Lyra Health ) with a Mobile Digital Management Service


That would mean the Serial Number of this computer is still in the Database of the MDM


Until such time as the Serial Number is Removed from the MDM


There is nothing you or any of use can do to Fix this issue.


Best bet is to return it to the place were you purchased it an ask for a Full Refund


Jun 25, 2024 11:08 AM in response to Shkipper

Shkipper wrote:

Hello everyone, I’m faced with a problem that I reset my MacBook to factory settings, but when I log in it asks me to log in to Lyra Health, I don’t have an account and I’ve never used it, I can’t use the laptop at all

Did you buy your computer new?

It sounds like the computer used to belong to Lyra Health and it was not properly prepared for resale.

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How can I bypass the Lyra Health login prompt after resetting my MacBook?

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