I am unable to access my email on my iPad

Whoops something went wrong keeps appearing on my e.mail page!

my Apple I.pad supplier says my e.mail address is corrupted.

please help


[Re-Titled by Moderator]

iPad, iPadOS 17

Posted on Jun 26, 2024 9:34 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 26, 2024 2:01 PM

Are you using the iPad's own Mail App, or instead using the Gmail App to access your email?


Assuming that you are using the iPad's own Mail App, start with initial fault finding:


What happens when you try to receive or send email? Do you see any errors - and if so, what do you see?


If email is failing to send or receive, you are likely to see indicative errors at the bottom of the mail sidebar - the wording of the error usually providing sufficient information to determine the nature of the problem.


Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.


  • Delete account:

Settings > Mail > Accounts > [Your Mail Account] > Delete Account


  • Force restart the iPad:

Force restart iPad - Apple Support


  • Add Mail Account:

Settings > Mail > Add Account



Be aware that some email providers - such as Google Mail - now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password.


If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.


More information about Gmail's App Specific Passwords can be found here:

https://support.google.com/mail/answer/185833?hl=en-GB



7 replies
Question marked as Top-ranking reply

Jun 26, 2024 2:01 PM in response to Drumstick1

Are you using the iPad's own Mail App, or instead using the Gmail App to access your email?


Assuming that you are using the iPad's own Mail App, start with initial fault finding:


What happens when you try to receive or send email? Do you see any errors - and if so, what do you see?


If email is failing to send or receive, you are likely to see indicative errors at the bottom of the mail sidebar - the wording of the error usually providing sufficient information to determine the nature of the problem.


Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.


  • Delete account:

Settings > Mail > Accounts > [Your Mail Account] > Delete Account


  • Force restart the iPad:

Force restart iPad - Apple Support


  • Add Mail Account:

Settings > Mail > Add Account



Be aware that some email providers - such as Google Mail - now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password.


If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.


More information about Gmail's App Specific Passwords can be found here:

https://support.google.com/mail/answer/185833?hl=en-GB



Jul 1, 2024 10:16 AM in response to Drumstick1

If the account is Google/Gmail, Yahoo, Outlook/Hotmail then it either requires authenticating (this can be done by removing the account & setting it up again where you’ll then see a notification asking whether you’d like to authorise the account to use the mail app) or by creating an app specific password which is used in place of the account’s password in the mail app.

Jun 26, 2024 10:18 AM in response to Drumstick1

Drumstick1 wrote:

The supplier is my local shop in Biggleswade. My e.mail address is brianbl******@gmail.com. I can’t afford to lose this unique address

[Edited by Moderator]

Okay, it sounds as if the folks at the local shop either don't understand your question or you don't understand their answer. Email addresses don't just get "corrupted" and have to be replaced.


Can you access the email address if you go through a browser?

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I am unable to access my email on my iPad

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