Importing .MOV files to Windows 11 computer

I'm trying to move and play ,MOV files from my iphone SE to my Windows 11 computer.


I used to be able to do this fine in the past but now it is telling me I have to pay for an HEVC codec.


I've seen a lot of threads where they say I have to disable HEVC on my iPhone settings, but we were able to get the videos to play on my daughter's laptop, also running Windows 11. So that doesn't make sense. It has to be something on the Laptop end that has changed.

iPhone SE

Posted on Jun 26, 2024 12:20 PM

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2 replies

Jun 26, 2024 10:52 PM in response to sandchid33

sandchid33 wrote:

I used to be able to do this fine in the past but now it is telling me I have to pay for an HEVC codec.


To improve understanding of the phenomenon, it would be highly beneficial if you could share a screenshot. Visual representations carry greater impact than written descriptions.


Please remember that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, or any identifiable location information if you are sharing a map.



With the limited information that you have provided, It is hard to even guess the problems faced by you. 


You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...



Please re-post with detail so that someone else can help.


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Importing .MOV files to Windows 11 computer

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