IPhone 14 shuts off every 3 minutes

My daughter's IPhone 14 keeps shutting off every 3 minutes. We think it may not have updated correctly, but she can't update it because it shuts off before it can finish. What can we do?

Posted on Jun 27, 2024 8:53 AM

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Question marked as Top-ranking reply

Posted on Jun 27, 2024 8:57 AM

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


However......If the phone continues to shut off........


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

2 replies
Question marked as Top-ranking reply

Jun 27, 2024 8:57 AM in response to Coach_Scott

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


However......If the phone continues to shut off........


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

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IPhone 14 shuts off every 3 minutes

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