New protocols for using Apple Mail with Hotmail accounts

Microsoft has announced the following:


"The safety and security of your information is top priority for Microsoft. To help keep your account secure, Microsoft will no longer support the use of third-party email and calendar apps which ask you to sign in with only your Microsoft Account username and password. To keep you safe you will need to use a mail or calendar app which supports Microsoft’s modern authentication methods. If you do not act, your third-party email apps will no longer be able to access your Outlook.com, Hotmail or Live.com email address on September 16th."


I use Apple Mail for all my email accounts which include two hotmail accounts that need to be redefined as 'outlook' accounts with new security parameters for them to work with Apple Mail, otherwise I am going to lose access to these accounts via Apple Mail. I have Apple Mail installed on all my devices, the principle device being a Mac Mini (Sonoma 14.5). Obviously these email accounts will be available via other email apps like Outlook for Mac and via a web browser.


According to general advice that I have looked for, the best way continue to use Apple Mail is to delete the accounts from Apple Mail (via the Mac Mini) and then add them again with the new Outlook parameters which are not simply the current account name and password. Doing this does not alter any emails that you have stored on the Outlook server - the account name is not changing.


I have all of my mail stored in mail folders on my Mac. I don't keep the messages on the remote server. The only messages that are held on the remote Outlook server are the most recent in my Inbox i.e. those that I have not yet moved to other folders on my Mac and those that have not yet been deleted from the remote server.


So, if I delete the accounts in Apple Mail (on the Mac Mini), I am going to lose all of the history of my emails stored in the various mail sub-folders for the corresponding email account on my Mac Mini. As there is no copy of these on the remote server, they will be lost forever. Adding the new Outlook version of the accounts will not connect these accounts to their history in Apple Mail.


I must admit that I am a bit lost as to how I can continue using Apple Mail for my two Hotmail accounts. The only thing that I can see that I can do is the following:


Copy all subfolders for these email accounts on the Mac into new subfolders for another NON-Hotmail account that I currently use.

Delete the Hotmail Accounts on my Mac, thus deleting all of their sub folders.

Add the new Outlook versions of these accounts with the necessary parameters.

Re-create the subfolders for those accounts and then move all of the previously moved emails back to these accounts.

I understand that deleting and re-adding the accounts on my Mac will be reflected on my other synced Apple devices (iPhone, iPad etc) which don't contain the history, as this is only on the Mac Mini.


I hope I have understood the situation correctly and explained it well.


I don't want to use different apps for my different email accounts. I want to maintain them all in one application if possible.


Any help would be greatly appreciated. There is a distinct lack of information about this one the internet. Sorry if this message is a bit long or is incorrect in any way.

Thanks in advance!

MacBook Pro, OS X 10.11

Posted on Jun 28, 2024 6:49 AM

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Question marked as Top-ranking reply

Posted on Jul 29, 2024 11:51 AM

This is my experience today, July 29. I have a Hotmail account I created years ago and today I was asked to enter the password for it. But even after doing that, Mail showed the account as being offline.


So I went to Mail->Add Account...


I selected the Microsoft Exchange option to create the new account. I entered my Hotmail address, and when a Microsoft screen showed up asking me to enter the password, I entered the password. And there was some verbage about letting the app connect or have access to my Microsoft account. Something along those lines.


After the account was created, Mail showed two accounts with the same email Hotmail address. The contents of both accounts was identical. They even both had a "New app(s) connected to your Microsoft account" message which stated:


New app(s) have access to your data

Apple Internet Accounts connected to the Microsoft account xr**s@hotmail.com.

If you didn't grant this access, please remove the app(s) from your account.


I selected Mail->Accounts, which brings up the various email accounts I have. I deleted the Hotmail/Outlook account.


Back to Mail and I have just one Microsoft Exchange account which has my Hotmail email address and all the mail of that account.


I still need to play around and see if there are any issues sending/receiving mail through that Microsoft Exchange account.

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74 replies

Jul 26, 2024 7:14 AM in response to Munsterlanders

This was only an issue with my iMac running Sonoma 14.5. No issues on my iOS devices (iPhone, iPad).


I removed my MSN Mail account, which was set up as an MS Outlook account. I then re-added it as a Microsoft Exchange account using the same credentials.


The issue of 'enter your password' has been resolved, and all my folders are intact.


I'll try doing the same with an old Hotmail account, but I rarely use it and the problem hasn't been as pervasive.

Aug 6, 2024 1:19 PM in response to kfreddmd1

Hi! As far as it has gone for me:

  1. The only option in Mail for Mac is "Exchange". You can choose this option for multiple Hotmail accounts. You can rename them in Mail for Mac once you have deleted them and re-added them, so that you can identify them as a name other than "Exchange".
  2. So far this works on Mail for Mac but I am nowhere near technical enough to say what will happen when Microsoft makes the change.
  3. I have just done the same thing to the mail accounts on my iPhone, but this time I re-added them as "Outlook" accounts. Then I renamed them so that I can distinguish them. So far no problems!!


So I guess the big question is whether the "Exchange" option on Mail for Mac is going to work when Microsoft implements the new authentication protocols in September. At the moment as far as I can tell, nobody is really sure. It would be much better if Apple made the "Outlook" option available for Mac a.s.a.p. It can't be that difficult if it has already been done for other Apple devices!!

Aug 6, 2024 2:02 PM in response to Munsterlanders

Update:

I have an iPad Air running IOS 12.5.7. (Yes it's old but it still works!)

I deleted the Hotmail account and tried to add a new "Outlook" account.

I get the message "Outlook Account - unable to verify account information - OK". At this point I haven't entered any account information!

Pressing OK, I see that it has tried to create an "Outlook" account and it says" Enter credentials for NULL account and a window appears asking for the password for "Outlook Account".

Obviously I have no idea what account it is talking about!

Therefore, having achieved what I have on my Mac and iPhone (thanks to many helpful contributions here) I am giving up on the iPad. I've had enough of emails!!!! haha

Thanks to everyone who responded to the thread I started. My first experience with the community has been very positive. Good luck to everyone still working on this! I may be back in September!! I hope not!

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New protocols for using Apple Mail with Hotmail accounts

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