Unable to sign in into Apple ID despite repeated attempts

Question

Level 1

4 points

Unable to sign in into Apple ID despite repeated attempts

I have tried to sign in into Apple ID on my MacBook Air however each time after entering the Apple ID and Password nothing happens. I see the loading animation next to Apple ID and again get the same window to provide Apple ID. I am using the correct ID and password as I was successfully able to log into icloud and Apple account through portal.

I am encountering the same behavior in AppStore.

I have tried logging in through safe mode and faced the same issue there.

My OS details:

macOS Monterey

Version 12.7.5 (21H1222)

MacBook Air (13-inch, 2017)

Processor 2.2 GHz Dual-Core Intel Core i7

MacBook Air 13″, macOS 12.7

Posted on Jun 30, 2024 3:21 AM

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Answer 1

BDAqua

Level 10

241,127 points

Jun 30, 2024 10:01 AM in response to bhprady

Have you run Disk Utility's Disk First Aid on all connected drives?

In Disk Utility>View, select Show all Devices, highlight the top left entry.

Run Disk First Aid on all items in the left panel, from top down.

Are you running any VPN, Anti-Virus, or Cleaning apps?

If need be, To find out if it's system wide or user specific, try this...

Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

Does it work in the new account?

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Answer 2

bhprady Author

Level 1

4 points

Jul 4, 2024 5:56 AM in response to BDAqua

Have you run Disk Utility's Disk First Aid on all connected drives?

In Disk Utility>View, select Show all Devices, highlight the top left entry.

Run Disk First Aid on all items in the left panel, from top down.

No issues.

Are you running any VPN, Anti-Virus, or Cleaning apps?

No.

Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

Does it work in the new account?

This worked. How do i retain/transfer my files and settings from existing to this new account?

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