ive Tried every rebooting technique there is to try and save this computer and nothing is working. It has no start up disc, internet recovery isn’t working and I don’t have external drives to back up anything, is there a way I can save this or will I have to send my computer off to be fixed?
I'm glad it is working again.
I really hope you have started backing up your system regularly & frequently. Apple includes the Time Machine app with macOS in order to make this process as easy as possible. There are a lot of new ways to permanently lose access to the data on the internal drive due to all the hardware, software, and security changes.
What is the exact model of this Mac? You can get this information by entering your system serial number on the check coverage page here (please do not post the serial number on this forum since it is considered personal information):
Check Your Service and Support Coverage - Apple Support
What version of macOS is the installer you are accessing? Older versions of macOS won't recognize the new drive layout used by macOS 10.13+ and won't recognize any third party internal NVMe SSDs either.
Within Disk Utility you may need to click "View" and select "Show All Devices" before the physical drive appears on the left pane of Disk Utility (macOS 10.13+). If the physical internal SSD does not appear on the left pane of Disk Utility, then that SSD has failed and recovering data from it would require a professional data recovery service to attempt recovery. If you are booting an older version of macOS 10.12 or earlier & are using a third party internal NVMe SSD, then you won't see any physical internal drives because the older OS is unable to communicate with an NVMe SSD.....you need to boot to a macOS 10.13+ installer.
The mac is a a1466. I can’t do anything with the laptop as it refuses to boot up past the Apple logo or any recovery mode. It was running on sierra. I’m also not really bothered about data recovery as it’s a new computer haha!
You can try removing the internal SSD, then try to boot into Internet Recovery Mode to see if that succeeds. If this succeeds when it failed to boot with the SSD installed, then the SSD is most likely the problem (or the SSD adapter if using a third party M.2 SSD).
Thanks for responding! My Mac is functioning and received an update to a newer operating system. My partner managed to bring it back from the brink. Thank you for taking the time to help me!
MacBook Air no startup disc, only Mac OS X Base system
