Apple fitness and Apple Music are on my child’s phone. These have been renewed by child/Apple without parental consent! I’m now being charged for them but cannot delete them!! Help!
[Re-Titled by Moderator]
iPhone 14 Pro Max, iOS 17
The child has to delete/cancel them if they were made with the child's account.
This support article explains how to cancel a subscription from Apple on an Apple mobile device, Mac, PC, and online ➔ If you want to cancel a subscription from Apple - Apple Support
Notes:
• You might need to scroll down to find the Cancel Subscription button.
• If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew. An "Expires" date (instead of "Renews") means the current subscription has been canceled but will work until the expiration date. "Resubscribe" (or Renew) is just in case you change your mind about having it end.
• Deleting an app does not cancel a subscription.
• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.
• If you don't have an Apple device, see the options near the bottom of the support document.
• Many subscriptions are set to renew automatically until you intentionally cancel them.
If you can’t find the subscription that you want to cancel, use this shortcut to jump to the section about what to do. --> If you want to cancel a subscription from Apple - Apple Support
If you still can't find a subscription or still have problems, contact Apple Support using this issue-specific link at the end of the section. --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63006&category_id=SC0060&symptom_id=23208
Scroll down to where you can request a chat session or a phone call.
Alternatively, see a list of Apple phone numbers around the world ➔ Contact Apple for support and service - Apple Support
More Information:
You can use Screen Time to prevent unintentional or unauthorized purchases from the App Store and other Apple services. —> Use Screen Time to turn off in-app purchases on your iPhone or iPad - Apple Support
Require a password for App Store and iTunes purchases
Require a password for App Store and iTunes purchases - Apple Support
Use parental controls on your child's iPhone, iPad, and iPod touch - Use parental controls on your child's iPhone and iPad - Apple Support
Ask To Buy
Approve what kids buy with Ask to Buy - Apple Support
The child has to delete/cancel them if they were made with the child's account.
This support article explains how to cancel a subscription from Apple on an Apple mobile device, Mac, PC, and online ➔ If you want to cancel a subscription from Apple - Apple Support
Notes:
• You might need to scroll down to find the Cancel Subscription button.
• If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew. An "Expires" date (instead of "Renews") means the current subscription has been canceled but will work until the expiration date. "Resubscribe" (or Renew) is just in case you change your mind about having it end.
• Deleting an app does not cancel a subscription.
• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.
• If you don't have an Apple device, see the options near the bottom of the support document.
• Many subscriptions are set to renew automatically until you intentionally cancel them.
If you can’t find the subscription that you want to cancel, use this shortcut to jump to the section about what to do. --> If you want to cancel a subscription from Apple - Apple Support
If you still can't find a subscription or still have problems, contact Apple Support using this issue-specific link at the end of the section. --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63006&category_id=SC0060&symptom_id=23208
Scroll down to where you can request a chat session or a phone call.
Alternatively, see a list of Apple phone numbers around the world ➔ Contact Apple for support and service - Apple Support
More Information:
You can use Screen Time to prevent unintentional or unauthorized purchases from the App Store and other Apple services. —> Use Screen Time to turn off in-app purchases on your iPhone or iPad - Apple Support
Require a password for App Store and iTunes purchases
Require a password for App Store and iTunes purchases - Apple Support
Use parental controls on your child's iPhone, iPad, and iPod touch - Use parental controls on your child's iPhone and iPad - Apple Support
Ask To Buy
Approve what kids buy with Ask to Buy - Apple Support
How can I remove unauthorized Apple Fitness and Music subscriptions?
