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I have an iPhone 7 of a friend and I have connected it to iTunes to restore it. me and my friend don't know the password and its locked out saying we need her iCloud and old password (old iCloud) we don't know how to erase everything of of the phone for a fresh phone (anyone pls)
[Re-Titled by Moderator]
iMac 21.5″, macOS 10.14
You will need her to reset her Apple ID/iCloud password→If you forgot your Apple ID password - Apple Support
This is the ONLY way to bypass Activation Lock. If she doesn’t reset the password the phone will be forever useless.
You will need her to reset her Apple ID/iCloud password→If you forgot your Apple ID password - Apple Support
This is the ONLY way to bypass Activation Lock. If she doesn’t reset the password the phone will be forever useless.
Actually there are two ways to get the device unlocked. One is to get the account working again, as proposed in an earlier response.
The other is to ask Apple to reset the device. Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.
*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
How to reset an iPhone without knowing Apple ID password ?
