eSIM not working on my Ultra2 watch

The day I bought that is on May 9th 2024 I am trying to get one number service with eSIM on my watch Upto date 5th July they couldn’t solve (Dialog) is the network provider I’ve visited their head office more that 3 times still no solution latest is that Apple Watch is not syncing with apple server with Dialog connection don’t know waiting for the connectivity very disappointed