Tinder Refund via iTunes

Hi all,

Last year around this time, I subscribed to Tinder Gold. (My grandfathered Tinder Plus account was actually better, so it was immediately a bad decision, but it turned out to actually get worse.) In January of this year, a girl tried to scam me via cell phone, and then when I called her out, she submitted a false report on me to Tinder, and then Tinder immediately took her side and banned me, without hearing my side of the story at all. I sent them emails, even attaching photos of her texting me saying, "I was just tryina scam you, goof*** n****," and all Tinder did was send me copy-pasted emails saying I'm banned (which I obviously already knew) and that they're unable to reactivate my account.

When it became clear they were unwilling to investigate my situation or give me any personalized customer service whatsoever, I simply asked for a refund, and that's when Tinder completely stopped replying to my emails.

Now I'm trying to get my refund for the year's subscription on my own. When I try to do it on Tinder's site, I select iOS, and it tells me I need to submit it through Apple's site. When I find the subscription on Apple's site and click "Manage subscriptions" (picture #1), it directs me to iTunes. When I find the charge on iTunes, it shows me the charge, but there is no option to click "Request Refund." It lets me click "Edit" (picture #2), but that button only gives me options to upgrade my nonexistent service (picture #3).

This entire situation is maddening from start to finish. May someone please help me?

Thank you.

Picture #1:

Picture #2:Picture #3: