Refund. I have seen a couple of similar questions, but my situation is slightly different. I purchase a SurfShark subscription via iTunes, I have used it for 6 months and have been blocked by SurfShark. Subsequent correspondence, they have told me to request a refund from iTunes. I have tried to do this, but the system does not see the transaction (I have the receipt and correspondence from SurfShark)
Re: Refund for App due to denied service
We are all Apple users, like yourself, in the community, so no-one here has access to your accounts and details.
It's not clear who has the money you want refunded; seems likely to be SurfShark?.
The best source of help for a product not made by Apple (a third-party product) is the company or person who made it—its vendor or developer:
How to: Contact a third-party vendor - Apple Support
or
How to contact an app developer - Apple Support
________________________
If you haven't already seen it: Here's Apple Support's method of requesting a refund for purchases from Apple.:
Request a refund for apps or content that you bought from Apple - Apple Support
_________________________________________________________________________
Re: Subsequent correspondence, they have told me to request a refund from iTunes.
It is unlikely iTunes would have your money. They would have passed it on for you, just like a bank would do..
If needed: You can try signing in and ask the iTunes staff for assistance:
___________________________
Apple's Subscriptions and Billing Support website: (info. / support / contact options etc.)
Re: Refund for App due to denied service
We are all Apple users, like yourself, in the community, so no-one here has access to your accounts and details.
It's not clear who has the money you want refunded; seems likely to be SurfShark?.
The best source of help for a product not made by Apple (a third-party product) is the company or person who made it—its vendor or developer:
How to: Contact a third-party vendor - Apple Support
or
How to contact an app developer - Apple Support
________________________
If you haven't already seen it: Here's Apple Support's method of requesting a refund for purchases from Apple.:
Request a refund for apps or content that you bought from Apple - Apple Support
_________________________________________________________________________
Re: Subsequent correspondence, they have told me to request a refund from iTunes.
It is unlikely iTunes would have your money. They would have passed it on for you, just like a bank would do..
If needed: You can try signing in and ask the iTunes staff for assistance:
___________________________
Apple's Subscriptions and Billing Support website: (info. / support / contact options etc.)
Refund for App due to denied service
