This is a user to user support site. The people responding on this support forum are users like you. We have no special access to Apple information or your accounts, so unfortunately all we can do is guide you to the information Apple does provide. In this support article —> https://support.apple.com/118223 Apple usually says, “Some purchases from the App Store, iTunes Store, Apple Books, or other Apple services might be eligible for a refund.” However, in this article Apple does not detail its criteria for refusing refunds. Refund terms vary greatly according to country so I strongly suggest that you check them for where you live by clicking on this link https://www.apple.com/legal/internet-services/itunes/ then choose your country and language if you are not automatically taken to the correct page version. Refunds are outlined at the end of section B. You may find sections like the two below in your country’s terms:
- Transactions are final.
Apple's terms of purchase in some countries (e.g., USA, New Zealand) are clearly "All Transactions are final.” Even if Apple does not outright say for your country that sales are final, they may say that refunds are only made to remedy defective or unavailable product, or have phrases concerning cancellation rights and exception to those rights. You will need to determine how those apply to you. I suspect that in most cases for routine purchases Apple may make limited refunds solely at their discretion and as an exception. Apple can also simply say no without having to provide a specific reason. I understand this can be frustrating but by using the service you agree to the terms. The next section may provide background for their decision.
- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device. They have to trust you are being honest when asking for a refund. It may be that certain refund requests might be considered suspicious or excessive.
According to https://reportaproblem.apple.com/static/en-us/privacy.html , Apple uses an automated system to detect fraud. Your request may not have met the automated system’s criteria for a refund. In the article Apple says, “If you disagree with your final decision, contact dpo@apple.com “ However, according to user posts on this web site the result is confusing because you receive an automated response talking about privacy issues, not refunds.
If you wish to try a telephone or chat method, click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232
If you have been denied twice, or it says the decision is final, then in my opinion it is pointless contacting Apple any more.
