syncing photos shows 8 mov files as not displayable on iPhone

Hi all, I keep all my photos on iMac. Once in a while I copy the photos from my phone to the mac and have them deleted on the phone. After working the new photos on my Mac I sync the whole lot back to my iPhone.

This works fine, but every time the sync process displays info about some eight .mov files which would not show on the iPhone and therefore would not be copied. For each file I have to acknowledge the fact, before the syncing continues.

I can produce a text file with the names of the .mov files. But none of these files seem to exist anymore in my photos library.

Is there a way to rebuild the database connected to the photos library?


Thanks for help.

iMac 24″, macOS 14.5

Posted on Jul 7, 2024 3:44 AM

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6 replies

Jul 16, 2024 2:52 AM in response to Neron

Hi Neron, the rebuild of the library did not change a thing. The reply from Matti Haveri did help though.


By searching via the Terminal (find . -name "internal identifier".mov) I found the originals, copied them to the desktop and removed them from the library. Then I opened the files in the desktop to see what they were. The ones to keep I saved with the command "Export …" (QuickTime) and copied them again to Photos. Now they get synced without problems.



Jul 9, 2024 2:10 AM in response to glanz

every time the sync process displays info about some eight .mov files which would not show on the iPhone and therefore would not be copied. For each file I have to acknowledge the fact, before the syncing continues.
I can produce a text file with the names of the .mov files. But none of these files seem to exist anymore in my photos library.

What kind of names does the error report? Anything like DC143524-75DD-4AE7-BF7B-518EE89E8FF5?


Syncing to my old iPad Pro had the following kind of errors with HDR/HLG footage that was not supported (my new iPad Air has no trouble with that). For a while also 4K HEVC (4K AVC OK) and silent movies (later macOS update fixed that) produced this kind of sync errors:


“DC143524-75DD-4AE7-BF7B-518EE89E8FF5.mov” was not copied to the iPad “iPad Pro 2016” because it cannot be played on this iPad.

Some videos were not copied to the iPad “iPad Pro 2016” because they cannot be played on this iPad.


That filename was the internal database name which was not very helpful.


I could identify the offending movie via the Terminal:


find . -name DC143524-75DD-4AE7-BF7B-518EE89E8FF5.mov


...so that movie was at:


./Photos Library.photoslibrary/originals/D/DC143524-75DD-4AE7-BF7B-518EE89E8FF5.mov


...and could be opened for viewing with (use quotes to escape spaces in the path):


open './Photos Library.photoslibrary/originals/D/DC143524-75DD-4AE7-BF7B-518EE89E8FF5.mov'

Jul 16, 2024 2:40 AM in response to Old Toad

But does the rebuild / repair library suggestion fix the error for Glanz? I have a similar approach and it has been a thing I could not resolve for years. It were 5 mov files before, now it are 6 mov files.


Would be great to have this fixed.


It seems like a sync attempt takes a low of time: it tries to sync every video file again it are ±872 on my mac and that takes a while.

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syncing photos shows 8 mov files as not displayable on iPhone

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